CUSTOMER SERVICE REPRESENTATIVE | TECH ENTHUSIAST

In my role as a Technical Support Representative, I played a crucial role in assisting customers with their technical inquiries and issues. I provided prompt and effective solutions to problems related to our products or services, either through phone, email, or chat support channels. By diagnosing and troubleshooting technical issues, I ensured a seamless and satisfactory customer experience. Additionally, I documented and escalated complex cases to higher level support when needed, contributing to the continuous improvement of our support processes and maintaining a high level of customer satisfaction

As a Customer Service Representative, I assist customers with hotel bookings, modifications, and inquiries while promoting suitable options to drive sales. I also provide information and support for our Caesars Rewards Visa Credit Card, guiding customers through the benefits, application process, and upselling relevant services. My role requires excellent communication, sales skills, and a customer-focused approach to deliver exceptional service and maximize revenue.