Dominador
Customer Service, Social Media, Marketing, Campaign, VA
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $10.00/hour ($1,760.00/month)
Bachelors degree
Last Active
November 30th, 2024 (3 days ago)
Member Since
January 2nd, 2024
Profile Description
With 15 years in the trenches of the BPO and call center world, I'm not just experienced, I'm a seasoned veteran who thrives in diverse environments. From the intricacies of tech support to the dynamic pulse of e-commerce, I've conquered a wide range of verticals, leaving satisfied clients and empowered teams in my wake.
I am a master of multitasking, a knowledge navigator, a data detective, and a people architect.
Top Skills
Marketing » CRM » Salesforce
Experience: 5 - 10 years
With over 15 years of expertise in leveraging Salesforce CRM, I have consistently delivered exceptional customer support across voice, chat, and email channels. My experience includes: Streamlined Case Management: Proficient in utilizing Salesforce Service Cloud to manage high volumes of customer interactions, ensuring swift resolution through automated workflows, escalations, and real-time case tracking. Omnichannel Proficiency: Skilled in integrating voice, chat, and email support with Salesforce, optimizing communication touchpoints to deliver seamless customer experiences. Data-Driven Insights: Leveraged Salesforce's reporting and analytics tools to identify trends, improve team performance, and enhance customer satisfaction metrics. Process Optimization: Implemented and fine-tuned customized Salesforce solutions, including macros, quick text, and knowledge articles, to boost support efficiency and accuracy.
Customer Support » Email Support
Experience: 10+ years
Customer Support » Customer Service
Experience: 10+ years
I am adept in customer service since I worked in the BPO industry for 15 years and currently working as a virtual assistant.
Other Skills
Marketing » Marketing Automation » Convertkit
Experience: 1 - 2 years
Uploading Subscribers, Sequences and Tags for Email automation.
Marketing » GoHighLevel
Experience: 1 - 2 years
Basic Information
- Age
- 45
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- General Santos, South Cotabato
- Tests Taken
- IQ
- Score: 126
- DISC
- Dominance: 50%
- Influence: 17%
- Steadiness: 19%
- Compliance: 14%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
SEE MORE REAL RESULTS“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
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Small Shop Dreams to Amazon Realities: Hershe’s Story
Hershe Fe Saloma is a rockstar Online Filipino Specialist Santo Tomas City, Batangas! She's a content maestro -- creating courses, emails, scripts, and more.
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