Nicola

General VA|TSR|CSR|Sales|SMM

70 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelors degree

Last Active

December 18th, 2024 (today)

Member Since

December 28th, 2023

Profile Description

"Hard work beats talent when talent doesn’t work hard."
I have 10 years of work experience in providing top-notch customer service through phone, chat and email.
I love helping people and building relationship with them. That may be the reason why I majored in Psychology back in college. I believe that great customer service means listening to the customer, feeling for the customer and of course, providing solutions to their problems and needs.
I've consistently been one of the top performers back in my BPO days, resulting management to promote me as a Team Lead.
Also, I help business owners achieve a better work-life balance. I manage schedules, administrative tasks, and communication so my client can focus more on strategic goals and business growth.

 Here is the list of services I offer:
? Inbound Calls
? Outbound Calls
? Email Management
? Chat Support
? Ticket Management
? Sales Associate
? Retention
? Internet Research
? Appointment Settings
? Data Management
? Data Processing
? Google Drive
? Google Docs
? Google Sheets
? Appointment Scheduling
? Social Media Management
? Point of contact person
TOOLS I USE:
? Zendesk
? Helpdesk
? Shopify
? NextivaONE
? Docket
? Ring Central
? Tawk.to
? WordPress (for tickets)
? Zoom
? Google Meet
? Facebook
? Instagram
? Facebook Business Suite
When do we start working together? See you!


Top Skills

Experience: 2 - 5 years

telephone, ISP and tv technical support

Experience: 2 - 5 years

Experience: 5 - 10 years

Other Skills

Experience: Less than 6 months

Experience: 6 months - 1 year

Experience: Less than 6 months

Experience: 6 months - 1 year

Experience: Less than 6 months

google calendar

Experience: 1 - 2 years

Experience: 6 months - 1 year

Basic Information

Age
31
Gender
Female
Website
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Address
Mabalacat City, Pampanga
Tests Taken
IQ
Score:  143
DISC
Dominance: 41
Influence: 29
Steadiness: 9
Compliance: 21
English
C2(Advanced/Mastery)
Government ID
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