Account Manager | Customer Service Representative

I assist in tracking leads, converting them into opportunities, and managing the sales pipeline. It helps me prioritize and focus on high-value prospects within B2B accounts.

I am addressing queries, concerns, and requests from B2B clients promptly and professionally via various communication channels such as phone, email, and live chat. I am assisting B2B clients in onboarding processes, providing training sessions, or creating educational materials to ensure they understand and maximize the use of products or services.

I utilized hotel management systems and reservation software to manage bookings, input guest information, process payments, and maintain accurate records. I am also Identifying opportunities to upsell rooms or promote hotel packages, upgrades, and amenities to enhance the guest experience and increase revenue. I am liaising with other hotel departments such as housekeeping and front desks to ensure smooth guest transitions, accommodate special requests, and resolve any issues that may arise during a guest's stay.

I am researching and identifying potential leads through various channels such as cold calling, email campaigns, and social media outreach. I am engaging with prospects, understanding their communication needs, and delivering persuasive pitches that highlight the benefits and features of products and services. Tailoring presentations to showcase how the product can address specific pain points or challenges faced by the prospects. Developing and nurturing relationships with prospects through regular follow-ups, maintaining communication, and providing information or support as needed to move them through the sales funnel. Managing and maintaining a pipeline of potential customers by organizing leads, tracking interactions, and updating CRM systems or sales tools with accurate and timely information. Working towards and exceeding set sales targets and quotas by consistently identifying new opportunities and closing deals.

I am identifying and resolving customer issues efficiently and effectively. This involves active listening, analyzing problems, and providing solutions or escalating complex issues to higher-level support if necessary.