Dedicated and results-driven Customer Service Representative with 1 and half years of active experience in a call center environment. Proven expertise in handling
Respond to customer inquiries via phone,
Handle inbound and outbound calls, addressing customer concerns and providing product/service information.
Utilize Microsoft Excel for data entry, tracking customer interactions, and generating reports.
Proficient in managing schedules and appointments using Ms Outlook, Google Docs, Google Drive, and Google Calendar.
Collaborate with cross-functional teams to resolve complex customer issues and ensure customer satisfaction.
Experience: 1 - 2 years
Handling gym membership in regards to their payments, canceling their membership, and updating payment and pieces of information.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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