Mae
Customer Support | Virtual Assistant | SMM
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.50/hour ($968.00/month)
High school diploma
Last Active
December 4th, 2024 (yesterday)
Member Since
December 19th, 2023
Profile Description
Have you been looking for a personal virtual assistant?
Why should you select me as a personal virtual assistant?
I am an experienced virtual assistant and meticulous professional with extensive experience in handling customer services and administrative work from a remote location. Effectively able to meet set deadlines and process information through well-honed research skills. Well-versed in providing quality administrative and customer service support through effectively handling remote office procedures and calls.
My objective as a freelancer is to provide quality and reliable service, contributing to the success of individuals or professionals seeking Virtual Assistance, Admin Support, Data Entry, Document Handling, Calendar Management,
I am highly skilled, enthusiastic, and self-motivated. I believe in hard work and honesty. I am always building long term professional relationships with my clients to ensure that every project is successful.
So, if you hire me, I can assure you that you will not regret your decision.
Top Skills
Customer Support » Chat Support
Experience: 2 - 5 years
Account inquiries, order tracking, and promotion issues. Monitor and improve agent performance (provide one on one coaching for Quality Score & updates). Train teams for nesting. Assist with complex issues. Maintain accurate records and generate reports. Team collaboration about the process updates, issues, and LOB scores. Contribute to ongoing process enhancements. Take outbound calls (Supervisory level) for escalated issues.
Customer Support » Customer Service
Experience: 2 - 5 years
Assist customers with transactions and inquiries. Maintain records of daily transactions and reports.
Marketing » Social Media Management » Social Media Engagement
Experience: Less than 6 months
Real-Time Monitoring on social media management tools to track mentions and comments of Uber Rides across various platforms (e.g., Twitter, Facebook, Instagram). Respond to customer queries and complaints. Account inquiries and troubleshooting ride issues. Identify issues that require escalation to other departments (e.g., legal, safety concerns, service disruption).
Other Skills
Customer Support » Phone Support
Experience: 2 - 5 years
Account management and general inquiries. Assist with payment deferrals or extension for customer experiencing financial hardship, and due date change. Assist with online billings and payments inquiries. Online account management. Loan management (e.g., early payoff, refinancing process, title and registration). End-Lease Support (e.g., support regarding end- of-lease options, such as purchasing the vehicle, returning it, or leasing a new one). Lease related inquiries, including questions about lease terms, mileage limits, and end-of lease processes. Billing disputes regarding errors or discrepancies.
Basic Information
- Age
- 30
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Antipolo, Rizal
- Tests Taken
- IQ
- Score: 117
- DISC
- Dominance: 35%
- Influence: 19%
- Steadiness: 39%
- Compliance: 7%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
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