Medical VA/ CSR/ Social Media Manager/ Graphic Designer

•Manage phone support to assist patients, customers, vendors, suppliers, and other medical facilities resolve their issues. •Assist customers with questions about products, returns, refunds, and exchanges. •Assist patients with questions regarding their care plan, medication, schedule, and lab results. •Assist other medical facilities like pharmacies for medication refills, doctor's offices, and clinics for referrals. Contact laboratories and insurance for lab orders/results, process prior authorization, and verify insurance eligibility.

Act as a patient advocate and assist patients regarding their concerns about medication refill request, scheduling appointments, care plans, medication instructions, and upcoming procedures.

HIPAA Certified

•Content Creation •Schedule Post •Basic Graphic Design •Community Moderation •Online Group Posting

•Fulfill orders •Process exchange, refund, returns •Create Invoice •Process Payment

Assist patients, vendors, suppliers and other medical facilities schedule an appointment with my clients and providers.

I've used several EHR like Tebra/Kareo, Crystal Practice Managemeant, Weave, SolutionReach, Kno2 and GoTo.

•Handled delinquent accounts 30 days and above past due. •Discuss payment arrangements •Follow up on a promise to pay •Process payments •Skip trace to locate and retain customers

Handled chat support to assist customers/ patients resolve their concerns.

•Amazon •Seller Central •Shopify •Etsy

Audience research, Facebook Marketing Funnel, Create AD Copy, Create AD Creatives, Launch, Campaign, Creative testing.

Manage email, research, travel arrangements, scheduling, basic bookkeeping, calendar management, organise files.

Process prior authorization through CoverMyMeds or call insurances to process it.

Use AI tools for research, creating content, generate image, copywriting.

Contact insurance to check patient eligibility