Management/Account Manager

Overview

Looking for part-time work (4 hours/day)

at $8.00/hour ($704.00/month)

Bachelors degree

Last Active

November 26th, 2024 (today)

Member Since

June 30th, 2016

Profile Description

Hi, my name is Upgrade to see actual info Upgrade to see actual info Upgrade to see actual info, and I am an experienced customer service representative currently handling a managerial role that involves direct communication with clients. Over the years, I have developed strong skills in managing customer relationships, ensuring satisfaction, and addressing client needs promptly and efficiently.


In my current role, I am primarily responsible for maintaining effective communication with our clients, understanding their requirements, providing timely updates, and resolving their concerns. This position has allowed me to refine my negotiation and conflict resolution skills, ensuring that both the client's needs and the company's objectives are met.

I possess comprehensive knowledge of various customer service and support tools, including email support systems and all Microsoft Excel applications. My expertise in Excel enables me to analyze data, create reports, and develop strategies to enhance customer service outcomes. Additionally, I am skilled in using creative tools such as Canva and CapCut, which I use to design visually engaging content and video materials for both internal and client communications. These skills have been crucial in improving the quality of our presentations and training materials, making them more appealing and accessible.


My strong problem-solving abilities have been a significant asset throughout my career, allowing me to quickly identify issues and implement effective solutions. I believe that being proactive and adaptable is essential in customer service and management roles, as it helps me handle unexpected challenges and drive continuous improvement.


I am passionate about delivering exceptional service and building strong relationships with clients. I am eager to learn and grow in my career, and I look forward to applying my skills and experience to new opportunities.