SME Billing & Sales Expert |E-commerce Shopify Email support

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Associates degree

Last Active

January 6th, 2025 (yesterday)

Member Since

December 7th, 2023

Profile Description

With 7+ years in sales and customer service, I'm a Subject Matter Expert exceeding targets. I craft tailored solutions, fortify team dynamics, and redefine benchmarks with continuous improvement. Excited to drive growth, optimize satisfaction, and inject innovation into your team!

Employment History

Billing and Sales Expert/ Subject Matter Expert, Alorica Philippines, Davao October 2021 — March 2023
In this role, my key responsibilities include:• Billing Proficiency: Accurate and timely generation of invoices. Handling billing inquiries and resolving discrepancies promptly. Implementing and optimizing billing processes to enhance efficiency.• Sales Excellence: Meeting and exceeding sales targets through strategic planning and execution. Cultivating and maintaining strong client relationships to foster repeat business. Identifying opportunities for upselling and cross-selling.• Subject Matter Expertise: In-depth knowledge of products, services, and industry trends. Serving as a resource for the team, providing guidance and insights. Contributing to the development of training programs to enhance team knowledge.• Problem Resolution: Proactive identification and resolution of billing and sales-related issues. Implementing effective solutions to enhance customer satisfaction.
• Continuous Improvement: Staying abreast of industry changes and integrating best practices. Driving innovation in billing and sales processes to stay competitive.• Collaboration and Communication: Collaborating with cross-functional teams to ensure a cohesive approach. Communicating effectively with clients, teaUpgrade to see actual infombers, and stakeholders.

Shopify E-commerce Email Support Specialist -
Respond to customer inquiries via email in a
timely and professional manner, ensuring a positive customer
experience.
Educate customers on best practices for using Shopify's features and
tools to optimize their online stores.
Maintain accurate records of customer interactions, feedback, and
resolution steps using the company's CRM or support system.
Work closely with the technical support, sales, and product teams to
address recurring issues and improve the customer experience.
Identify areas for process improvement and contribute to the development of knowledge base articles and FAQs. 

Customer Retention Specialist/ Subject Matter Expert, VXI Global, Davao October 2019 — July 2021

As a Customer Retention Specialist and Subject Matter Expert, my role is pivotal in preserving and enhancing customer relationships. I specialize in implementing strategies to reduce churn and increase customer loyalty. Key responsibilities include:• Retention Strategies: Developing and implementing effective customer retention programs. Analyzing customer behavior and feedback to identify retention opportunities.• Tailored Solutions: Providing personalized solutions to address customer concerns and needs. Proactively engaging with customers to ensure satisfaction and loyalty.• Subject Matter Expertise: Serving as a go-to resource for product or service-related inquiries. Contributing valuable insights to enhance team knowledge and performance.• Training and Development: Assisting in the development of training programs for customer-facing teams. Conducting training sessions to ensure a consistent understanding of products/services.• Issue Resolution: Proactively identifying and resolving customer issues to minimize dissatisfaction. Collaborating with cross-functional teams to address systemic problems.• Data Analysis: Utilizing data analytics to identify trends affecting customer retention. Implementing data-driven strategies to enhance customer satisfaction.• Communication and Feedback: Establishing effective communication channels to gather customer feedback. Implementing feedback loops to continuously improve customer experience.• Continuous Improvement: Staying updated on industry trends and customer preferences. Recommending and implementing process improvements to optimize retention.

Billing & Sales Expert, IBEX Global Solutions, Davao June 2014 — July 2018:

Key responsibilities include:• Billing Operations: Handling billing inquiries and resolving discrepancies effectively. Implementing and optimizing billing processes for efficiency.
• Sales Excellence: Meeting and exceeding sales targets through effective communication and persuasion. Educating customers on AT&T products and services, identifying tailored solutions. Executing upselling and cross-selling strategies to maximize revenue.• Customer Interaction: Providing exceptional customer service in handling inquiries and addressing concerns. Maintaining a positive and helpful demeanor to enhance the customer experience. Proactively identifying opportunities to enhance customer satisfaction.• Product Knowledge: Developing and maintaining in-depth knowledge of AT&T products and services. Staying updated on industry trends and technological advancements.• Documentation and Reporting: Maintaining accurate records of customer interactions, sales, and billing activities. Generating reports to track sales performance and billing metrics.• Cross-functional collaboration: Collaborating with other departments to ensure seamless customer experiences. Working closely with technical and support teams to address customer needs.• Compliance and Regulations: Ensuring adherence to AT&T's policies, procedures, and regulatory requirements. Keeping abreast of changes in industry regulations affecting billing and sales practices.• Continuous Improvement: Providing feedback on process improvements and contributing to a culture of innovation. Participating in ongoing training to stay updated on AT&T offerings and best practices.

Chat Support Representative, Aziavox Solution, Davao June 2013 — June 2014:
Key responsibilities include:• Customer Engagement: Engaging with customers in real-time through chat to address inquiries, and concerns, and provide support. Ensuring a positive and professional customer experience throughout interactions.• Product and Service Knowledge: Developing and maintaining a comprehensive understanding of the company's products and services. Staying informed about updates, new features, and changes to provide accurate information.• Issue Resolution: Identifying and resolving customer issues, escalating complex problems to higher tiers of support when necessary. Troubleshooting technical issues and guiding customers through solutions.• Communication Skills: Demonstrating excellent written communication skills to convey information clearly and concisely. Adapting communication style to cater to the diverse needs and preferences of customers.• Multi-Tasking: Managing multiple chat sessions simultaneously while maintaining a high level of responsiveness and accuracy. Prioritizing tasks based on urgency and customer needs.
• Documentation: Recording and documenting customer interactions, issues, and resolutions accurately. Providing feedback on recurring issues to contribute to knowledge base improvement.• Quality Assurance: Adhering to company guidelines and quality standards in chat interactions. Participating in regular training sessions to enhance skills and stay updated on company policies.• Customer Satisfaction: Monitoring customer satisfaction metrics and taking proactive measures to improve service quality. Striving to meet or exceed customer expectations to enhance overall satisfaction.• Collaboration: Collaborating with cross-functional teams, including technical support and product development, to address customer needs effectively. Providing insights and feedback to improve products, services, and customer support processes.

Education:
Associate Degree, Jose Maria College Business Administration - Financial Management
CHARACTER REFERENCES
Name: Rechel Mercado 
Relationship: Former Colleague/Freelancer
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Name: Lardhin Manantan 
Relationship: Former Colleague 
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