Technical Support Specialist/Customer Service Specialist

Keap/Infusionsoft is something that I am pretty confident with. I have been working with the company directly for 15 months as a Tech Support Specialist. I have assisted numerous number of customers that has been satisfied with the resolution I have provided. I am consistently a top performer in this account. I have certificates to back that up. I

I can do Tier 1 and 2 Technical Support. I have experience in Telecommunication accounts and CRM accounts in regards to troubleshooting. I have also great knowledge with device and app troubleshooting. My specialty is hardware.

I have been a Chat Support Representative for over 3 years now. I have experience with handling every type of customers. Might they be Promotion-driven customers, Churned customers, New customers, Impulse customers or even Angry customers. I have experienced it all. Rest assured that I can handle types scenarios and will not need a manager for assistance. This has been my bread and butter when applying to a new company or role.

I have been working with Keap/Infusionsoft over over 15 months now and half of my job is to send emails to customers when they have a case/ticket that's needing an update.

Chat support is something I can say that I am exceptional with. Since I am a fast-typer and can pretty much learn a product in a month or two, It's easy for me to handle these accounts.

My experience with Sales Support is when I was with Verizon. We assist customers in placing orders, tracking down their orders, applying promotions that they see online, making sure items will be shipped correctly and replacing an item whenever it was marked as delivered but customer did not receive the package at all.

I've got 2 years of experience with Retention works as well. This was during my stay with Verizon. We offer empathy to customers along with offers that could change their mind in regards to cancelation of their accounts. I have been pretty good at this position as most of the time, I was able to save a customer from canceling.

I have experience with Billing as well. I stayed with Verizon for over well under 2 years and I have assisted customers that have billing concerns, most concerns are the following: How to make a payment How to set up a promise to pay/payment plan How to set up auto-charge. How to get credit for a function or add-on that did not work. etc.

Marketing Automation is something I am pretty capable of doing. I have been assisting customers with their marketing automation for over a year now. This is during my stay with Keap/Infusionsoft. I can pretty much do everything from scratch as long as you have the content we can work on.