Precious
Experienced Virtual Assistant with Expertise in Customer Retention for Telco and
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.50/hour ($968.00/month)
Associates degree
Last Active
March 20th, 2025 (3 days ago)
Member Since
December 4th, 2023
Profile Description
Greetings! I am an accomplished Virtual Assistant with a robust background in the BPO industry, specializing in customer retention for a leading Telco company. My career journey has been marked by roles as a Subject Matter Expert, Team Captain, and Quality Assurance Analyst, primarily focused on a utility account.
Key Skills:
? Customer Retention Expertise: As a Customer Service Representative in a Telco company, I specialized in customer retention, employing strategic approaches to ensure client satisfaction and loyalty. I understand the nuances of the telecommunications industry and excel in retaining valued customers.
???? Subject Matter Expert: Serving as a Subject Matter Expert for a utility account, I gained extensive knowledge of the utility sector, contributing to effective problem-solving, process improvement, and comprehensive customer support.
???? Leadership and Team Collaboration: My experience as a Team Captain has equipped me with strong leadership skills. I have successfully led teams, fostering a collaborative environment focused on achieving performance objectives and maintaining high-quality service standards.
???? Quality Assurance Analyst : In my role as a Quality Assurance Analyst for a utility account, I meticulously ensured compliance with industry standards, implementing improvements in processes to enhance service quality and customer satisfaction.
Why Choose Me:
???? Tech-Savvy: Proficient in utilizing a variety of tools and platforms, I leverage technology to streamline tasks and enhance overall efficiency.
???? Result-Oriented: Driven by a commitment to delivering results, I thrive in fast-paced environments, consistently meeting and exceeding performance expectations.
???? Client-Centric Approach: I prioritize client satisfaction, tailoring solutions to meet the unique needs of Telco and utility account customers.
???? Adaptable: Whether adapting to new technologies or staying abreast of industry trends, I am quick to learn and implement new skills to drive success.
I am eager to bring my comprehensive skill set and industry-specific expertise to the role of a Virtual Assistant. Let's connect to discuss how I can contribute to the success of your team and organization.
Top Skills
Customer Support » Customer Service
Experience: 5 - 10 years
Strong customer service skills with a focus on client satisfaction and problem resolution.
Office and Administration » Organization
Experience: 5 - 10 years
Exceptional organizational skills to keep track of schedules, appointments, and various tasks.
Office and Administration » Time Management
Experience: 5 - 10 years
Proven ability to manage time efficiently, prioritize tasks, and meet deadlines in a remote work setting.
Other Skills
Office and Administration » Data Entry
Experience: 2 - 5 years
Accurate and efficient entry skills for maintaining organized and up-to-date records.
Customer Support » Phone Support » English Speaking
Experience: 5 - 10 years
Excellent written and verbal communication skills to interact effectively with clients, team members, and stakeholders.
Office and Administration » Adaptability
Experience: 5 - 10 years
Flexibility to adapt to changing priorities and work in a dynamic virtual environment.
Office and Administration » Quality Assurance
Experience: 2 - 5 years
Understanding of quality assurance processes to maintain high standards in tasks ar deliverables.
Office and Administration » Calendar Management
Experience: 1 - 2 years
Experience in managing calendars, scheduling appointments, and coordinating meetings.
Office and Administration » Collaboration
Experience: 2 - 5 years
Experience working collaboratively with virtual teams and individuals across different time zones.
Marketing » Market Research
Experience: Less than 6 months
Proficient in conducting online research to gather information and support decision-making processes.
Office and Administration » Problem Solving
Experience: 5 - 10 years
Strong analytical and problem-solving skills to address challenges and find effective solutions.
Basic Information
- Age
- 30
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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