Current Employment Status:
Hired Full Time on Oct 24, 2024
Customer Service + General Virtual Assistant
A self-motivated professional with more than 3 years of excellent experience in a variety of roles including:
?Basic Graphic Design
?Lead Generation
??
?Social Media Management
?Admin Support
With great organizational abilities, thorough knowledge of corporate processes and plans, and outstanding communication skills, I strive to provide clients with logistically excellent administrative help.
CUSTOMER SERVICE EXPERTISE
????Tools
? Zendesk
? MS Outlook
? MS Teams
? Slack
? ClickUp
? Asana
? Google Workspace
? MS Office
? Canva
? Retool
EMAIL
????Tools
?Mailchimp
?Aweber
?Constant Contact
SCHEDULING
????Tools
?Calendly
?Hootsuite
?Buffer
?Quuu
WEBSITE MANAGEMENT
????Platforms
?Wordpress
?Wix
?Squarespace
Portfolio:
Experience: 6 months - 1 year
Proven track record in lead generation, where I applied analytical thinking to develop and implement strategies that increased conversion rates. My organizational skills help me manage multiple projects simultaneously, ensuring timely delivery without compromising quality. Furthermore, my data entry experience has equipped me with the ability to maintain accurate records and streamline processes, enhancing overall productivity.
Experience: 6 months - 1 year
I bring expertise in crafting engaging and visually appealing video content tailored for social media platforms. With strong skills in video editing software such as Adobe Premiere Pro and Final Cut Pro, I excel at creating compelling videos that drive audience engagement and enhance brand presence. My ability to understand social media trends and platform-specific requirements ensures that my edits resonate with target audiences and align with marketing strategies.
Experience: 1 - 2 years
I offer strong written communication skills and a proven ability to provide real-time customer assistance via chat. I excel in troubleshooting issues, managing multiple conversations simultaneously, and ensuring a positive customer experience. My proficiency with chat support tools and CRM systems, combined with a customer-focused approach, allows me to deliver exceptional service and effectively handle a variety of support requests.
Experience: 2 - 5 years
I have utilized a variety of tools that enhance data processing efficiency. Proficient in Microsoft Excel and Google Sheets, I effectively manage data sets, perform complex calculations, and create detailed reports. I also have experience with database management systems such as Microsoft Access and CRM platforms, which allow for organized data storage and retrieval. For data entry tasks, I am skilled in using software like Salesforce and QuickBooks. Additionally, I leverage project management tools like Trello and Asana to keep track of tasks and deadlines. My familiarity with data visualization tools, such as Tableau, enables me to present data insights clearly and effectively.
Experience: 6 months - 1 year
As a passionate and enthusiastic individual with a strong desire to teach English, I am eager to begin my career in education and contribute to the success of your language program. While I am new to the field of teaching, I have always been deeply committed to helping others learn and improve. My academic background, along with my personal experiences in learning new languages, has equipped me with a solid understanding of language acquisition processes. I am confident that my ability to connect with students, adapt to different learning styles, and create an engaging classroom environment will allow me to foster their language development effectively. Additionally, my communication skills, honed through my work in social media marketing, have given me valuable experience in interacting with diverse audiences. I believe that this will help me build strong relationships with students, making their learning experience both enjoyable and effective. I am eager to bring my enthusiasm for teaching, learning to and to grow alongside with students. I am confident that my fresh perspective and dedication will contribute positively to your program.
Experience: 1 - 2 years
I offer strong communication skills and a proven track record in resolving customer issues efficiently. I am experienced in handling various support channels and am committed to delivering a positive customer experience. My problem-solving abilities and familiarity with CRM tools ensure that I can provide effective support and contribute to your team's success.
Experience: 6 months - 1 year
I’ve taught English to a variety of students, from kids to adults. I like to mix interactive activities with grammar lessons to keep things engaging. I’ve created and adjusted lesson plans based on what each student needs and used tech tools for online classes. My students have made great progress, especially in speaking English, and they’ve really valued the personalized feedback I provide.
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