Professional Customer Service

With nearly 6 years in customer service, I have honed my skills in effectively resolving issues and ensuring customer satisfaction. I excel at building rapport, actively listening to client concerns, and providing tailored solutions. My ability to handle high-volume inquiries and maintain a positive attitude has contributed to strong customer relationships and retention.

As a social media manager for 2 years, I developed and executed strategies to boost brand awareness and engagement. I created engaging content for platforms like Facebook and Instagram, analyzed performance metrics, and optimized campaigns to drive results. My work fostered a strong online community and aligned with overall marketing goals.

Versatile Skill Set Unique combination of customer service and graphic design expertise to contribute to diverse projects and roles.

In my role in eCommerce order processing, I efficiently managed the end-to-end order fulfillment process, ensuring timely and accurate order execution. I coordinated with inventory management and logistics teams to optimize shipping and delivery. My attention to detail minimized errors and improved customer satisfaction, while my proactive communication kept customers informed throughout their purchasing journey.

As a loan processor for 2 years, I managed the application and approval process for various loan products. I conducted thorough reviews of financial documents, assessed creditworthiness, and ensured compliance with regulations. My strong attention to detail and organizational skills helped streamline workflows, reducing turnaround times and enhancing customer satisfaction throughout the lending process.

As a project manager in events, I successfully coordinated all aspects of event planning and execution. I developed detailed project timelines, managed budgets, and liaised with vendors to ensure seamless operations. My strong organizational and communication skills allowed me to lead cross-functional teams, delivering memorable experiences while meeting client objectives and expectations.