I have about two years of experience as a customer service representative in the BPO sector. A retail account gave me the opportunity to join the Quality Team for a period of two months. I worked in the retail industry for seven months as a sales staff member before being promoted to an area supervisor two years and four months later. About my work, I'm committed and passionate.
Experience: 6 months - 1 year
We response to our customers who are using chat support on the website. The maximum chat that we can handle at the the same time is 2.
Experience: 1 - 2 years
We accept incoming calls to our tools for us to help our customers. We can also set a follow up too, to call them back.
Experience: 2 - 5 years
I always give my best to make the customer satisfy and provide them the correct information.
Experience: 2 - 5 years
Giving assistance to customers. Help them what fits to their need by providing the specification of the product
Experience: Less than 6 months
We get at least 1 contact in each agent for us to check their calls if their following the rules and call flow of the account. We also gave them scores, coaching feedback and opportunities if there is.
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