Customer servicel Lead Generation Specialist

Overview

Looking for part-time work (4 hours/day)

at $6.82/hour ($600.16/month)

High school diploma

Last Active

January 7th, 2025 (7 days ago)

Member Since

November 23rd, 2023

Profile Description

With 4 years of experience in customer service, 1 year as a Supervisor, and 3 months of expertise in appointment setting and cold calling, I bring a diverse set of skills to the table, aimed at enhancing customer experiences, improving team performance, and driving business growth.Customer Service Representative (4 years):
In my 4 years as a customer service representative, I developed a deep understanding of customer needs and the importance of delivering exceptional service. I was responsible for handling customer inquiries, resolving complaints, processing orders, and providing product information across multiple channels. My strong communication skills and problem-solving abilities allowed me to maintain high customer satisfaction and contribute to a positive brand image. I consistently met or exceeded service targets, ensuring prompt and accurate responses while cultivating lasting relationships with clients.Operations Supervisor (1 year):
As an Operations Supervisor for 1 year, I led a team of customer service representatives, overseeing daily operations and ensuring smooth execution of tasks. I was responsible for monitoring performance metrics, providing coaching and feedback, and managing workflow to optimize team efficiency. I also handled issue resolution, ensuring that any operational challenges were addressed promptly. My leadership and organizational skills allowed me to maintain a high-performing team, contributing to improved service delivery and operational success.Appointment Setter & Cold Caller (3 months):
In my 3 months of experience in appointment setting and cold calling, I was tasked with reaching out to potential clients, introducing services, and scheduling meetings for the sales team. I identified and qualified leads, ensuring that they matched the company’s target demographic. I utilized various tools to research prospects, craft compelling outreach messages, and follow up on cold calls. My ability to engage prospects and build rapport quickly resulted in a steady stream of appointments and a more qualified lead pipeline for the sales team.Together, my experience across customer service, supervision, and lead generation has equipped me with the ability to manage teams, improve customer experiences, and contribute to business growth through effective outreach and customer engagement.