CSR, Real Estate Admin, EA for CEO, Property Manager Asst, a

Overview

Looking for full-time work (12 hours/day)

at $11.00/hour ($2,904.00/month)

High school diploma

Last Active

December 9th, 2024 (14 days ago)

Member Since

June 23rd, 2016

Profile Description

Professional Summary:
With 15 years of experience in the industry, I bring a wealth of expertise to the table. My career journey has encompassed diverse roles in customer service, real estate, property management, and administration. I have had the privilege of working with esteemed financial institutions, real estate companies, and global hospitality brands. My extensive skill set includes proficiency in various CRMs, property management software, and communication platforms. I am committed to delivering exceptional service, effective communication, and adept problem-solving.Work Experience:Customer Service Associate (Upgrade to see actual info)
Capital One, GMAC Auto Finance (now ALLY Auto Finance), American ExpressEight years of customer service excellence with leading financial Upgrade to see actual infomonstrated commitment to customer satisfaction and problem resolution.Provided personalized support to clients, ensuring a seamless experience.Real Estate Support Specialist (2015 - Present)
Home-based roles with real estate companiesCollaborated with Keller Williams Realty agents and brokers in Florida and Arizona.Proficient in marketing tasks, including flyer creation, appointment setting, and transaction coordination.Skilled in CRM and dialer systems such as Mojo, Vulcan7, Followupboss, Eedge, Top Producer, Boomtown, CINC, Dotloop, Green sheet, REST Professional, File Smart, AppFolio, Trello, and Rockend apps.Property Manager (Upgrade to see actual info)
UK-Based Serviced Apartment CompanyManaged reservations, cancellations, and inquiries for a UK-based serviced apartment company.Processed payments using Stripe and oversaw cleaner schedules and bills.Expertise in using booking platforms like Upgrade to see actual info, Airbnb, Expedia, VRBO, TripAdvisor, Atraveo, Upgrade to see actual info, and Properly App.Property Management Specialist (Upgrade to see actual info)
Property Management Company, Australia and USServed as accounts payable, customer service, and maintenance coordinator.Handled utility billing for all properties, including gas, electricity, and water.Managed vendor payments and responded to leasing inquiries promptly.Proficient in software applications such as AppFolio, Trello, Tenant Turner, Showmojo, Zendesk, REST Professional, Propertyme, Agentbox, Filesmart, Inspection Express, and Live Chat apps.Additional Skills:Proficiency in Airbnb management, including property setup, pricing strategy, channel management via Tokeet, and dispute resolution.Experience with various communication and collaboration tools for remote work.Strong problem-solving skills and a commitment to exceptional service.Effective communication and interpersonal abilities.I am confident that my experience and skills make me an ideal candidate for your team. Please do not hesitate to reach out to me to schedule an interview. I am eager to learn more about this opportunity and how I can contribute to your organization's success. Thank you for considering my application.

Top Skills

Professional Services » Management Services » Property Management

Experience: 5 - 10 years

-Managed property-related tasks for Australian, UK, and US accounts, ensuring efficient operations. -Handled applications, leasing processes Proficiently managed accounts payable responsibilities, contributing to accurate financial management. Managed all maintenance requests, ensuring prompt and efficient resolution for tenants. Prioritized and assessed the urgency of maintenance issues and determined tenant or owner responsibility. Demonstrated strong troubleshooting skills, providing potential solutions to tenants when applicable. Maintained effective communication by promptly updating tenants on request status and seeking homeowner approvals for vendor repairs. Proficiently utilized property management software including AppFolio, Showmojo, Trello, Airtable, Tenant Turner, Zendesk, REST Professional, Propertyme, Agentbox, Filesmart, Inspection Express, and Live Chat apps to streamline operations and enhance tenant experience.

Real Estate » Short Term Rentals » Airbnb

Experience: 5 - 10 years

Successfully managed properties for a UK-based serviced apartments company, ensuring high levels of guest satisfaction and property profitability. Utilized expertise in platforms such as Booking.com, Airbnb, Expedia, VRBO, TripAdvisor, Atraveo, as well as Hostify and Tokeet Channel Manager to optimize property listings, bookings, and revenue. Effectively coordinated with cross-functional teams to oversee property maintenance, housekeeping, and guest services, maintaining top-notch property conditions.

Marketing » LinkedIn Marketing

Experience: 5 - 10 years

Leveraged LinkedIn platform for 5 years to execute successful marketing campaigns. Actively connected with relevant leads, nurturing professional relationships. - Proficiently sent follow-up messages, fostering engagement and interest. - Demonstrated effective communication skills in booking appointments with prospective clients.