Sarah

Social Media Marketing Manager, GoHighLevel Specialist, GVA

Verified

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Overview

Looking for full-time work (6 hours/day)

at $10.00/hour ($1,320.00/month)

Bachelors degree

Last Active

September 22nd, 2024 (135 days ago)

Member Since

June 23rd, 2016

Profile Description

Hello, I’m Sarah, your professional VA with a Yogi’s heart. With a decade of dedicated experience, I've honed my skills to ensure client satisfaction, efficient issue resolution, and nurture meaningful connections. My passion for engaging with people and delving into their unique journeys fuels my work. I thrive in collaborative environments, pride myself on being proactive, and excel in time management.
Here's my expertise:
- Social Media Management and Marketing
- GoHighLevel Specialist
- Email and Database Management
- E-commerce Customer Service (Zendesk, Clickbank)
- SEO Content Writing | On-Page Optimization
- Proficient in CRM Systems (GoHighLevel, ClickUp, Slack, Notion, Trello, Google Workspace)
- Well-versed with Wordpress, Shopify & Canva - Admin Support | Data Entry and Comprehensive Internet and Product Research
- Appointment Setter | Leads Generation
As your virtual right hand, my mission is to simplify both your professional and personal life. If you're seeking a dedicated VA to collaborate with, please don't hesitate to reach out. Let's work together and achieve great things!

Top Skills

Marketing » Social Media Management

Experience: 2 - 5 years

• Developed and implemented comprehensive social media strategies that increased brand followers and clients. • Created and scheduled engaging content across social media platforms. • Initiated and executed successful social media advertising campaigns that generated sales. • Managed and monitored social media accounts, responding to comments, messages, and inquiries promptly and effectively. • Collaborated with the marketing team to align social media campaigns with overall marketing efforts.

Customer Support

Experience: 1 - 2 years

• Provided email support to subscribers and customers addressing concerns, inquiries and product information. • Resolved escalated customer issues, achieving a 95% resolution rate and enhancing customer satisfaction. • Managed overdue tickets, refunds, disputes, and shipping delays via Zendesk, Clickbank, and PayPal. • Utilized CRM software to track and prioritize customer cases, ensuring timely and accurate resolutions. • Delivered technical assistance and conducted data entry tasks, employing platforms like WordPress. • Collaborated seamlessly with the team, effectively using tools within Google Workspace. • Provided daily reports and kept records of pending customer resolutions, ensuring tickets were moving along and getting passed up to a manager.

Customer Support » Email Support

Experience: 5 - 10 years

• Provided email & and chat support, responding to users in a timely, friendly, and professional manner • Offered technical support for inquiries related to login credentials and payment problems. • Approved profiles and ensure that photos submitted by new members are appropriate, legitimate, do not contain anything offensive, and comply with the site's rules.