Carlo

Customer Service Representative/ Virtual Assistant

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Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

High school diploma

Last Active

March 4th, 2025 (today)

Member Since

November 21st, 2023

Profile Description

Good day! How are you? My name is Upgrade to see actual info, your Virtual Assistant. I just quit my corporate job to explore opportunities in the virtual world. While I may not have direct experience as a virtual assistant, I believe my skills and experiences make me well-suited for the role. I am a career shifter, I have worked in the BPO industry since 2016, that’s why I pride myself on my strong communication abilities, both written and verbal. This allows me to effectively communicate with clients and colleagues in a clear and professional manner. I am proficient in various productivity tools such as Microsoft Office Suite and Google Workspace, social media management tools like Canva and CapCut, and most importantly, I am a quick learner and adaptable to new environments and technologies. That's why I've even taken the initiative to comUpgrade to see actual infote YouTube video courses on the basics of social media management, showing my dedication to mastering new areas. I am eager to learn and grow, and I’m excited to expand my skill set as a virtual assistant.I am genuinely looking for a long-term partnership and I would love to discuss how I can tailor my skills to meet your specific requirements. Upgrade to see actual infoase let me know a convenient time for a virtual meeting or call through my WhatsApp number Upgrade to see actual info. I am excited about the prospect of working together to achieve your goals.

Top Skills

Marketing » Social Media Management

Experience: Less than 6 months

I'm enthusiastic about diving into the world of social media management. While I may not have direct experience in the field yet, I've recently completed a comprehensive YouTube course on social media marketing [link: https://www.youtube.com/watch?v=7TLVQBTLv-g&list=PLiUwgkQ3e3GGPQ1bpAVO7WV3Qm_PBsV1S], equipping myself with essential skills and insights. I'm eager to apply this knowledge in real-world scenarios and continue honing my abilities through hands-on experience.

Customer Support » Customer Service

Experience: 2 - 5 years

Throughout my career, I have gained valuable experience in customer service roles. At Eperformax, I worked as a senior customer service representative, assisting customers with their PayPal accounts and handling escalations. At EXL Service Philippines, Inc., I served as a Clinical Support Associate, re-evaluating authorization requests and communicating results to members and providers. Lastly, at JP Morgan Chase & Co., I worked as a Customer Service Representative, handling credit card account inquiries and processing payment requests.In these positions, I consistently met KPIs such as Customer Satisfaction Survey and Average Handle Time.

Other Skills

Basic Information

Age: 29

Gender: Male

Website: Sign Up with Pro Account to View

Address: Butuan, Agusan del Norte

Tests Taken: IQ
Score: 92: DISC
Dominance: 52%
Influence: 8%
Steadiness: 25%
Compliance: 15%: English
C2(Advanced/Mastery)