You can call me "Upgrade to see actual info"Customer Service Representative

Assisted clients in finding suitable properties based on their needs and budget. Prepared and reviewed contracts and other legal documents to ensure compliance with regulations. Maintained relationships with clients, providing ongoing support and advice even after transactions were completed. Collaborated with other professionals such as mortgage brokers, home inspectors, and attorneys to facilitate transactions. Utilized CRM systems to manage client information and track interactions.

In my previous role as a Customer Service Representative (billing and retention) at Comcast Company, as a retention representative, my job was negotiating contract renewals. addressing customer concerns. analyzing customer behavior, lastly retaining customer. I am also a billing associate and I'm responsible for processing payments and invoices, ensuring accurate financial records, and resolving account discrepancies. One more thing I was responsible for selling Xfinity Mobile services. This experience allowed me to develop a deep understanding of the telecommunications industry and the specific needs of mobile customers. I became well-versed in the features and benefits of Xfinity Mobile, including its competitive pricing, reliable nationwide 5G network, and the flexibility of its data plans (By the Gig and Unlimited). This knowledge enabled me to effectively communicate the value proposition to potential customers. I engaged with customers over the phone, addressing their questions and concerns about switching to Xfinity Mobile. I provided personalized recommendations based on their usage patterns and preferences, ensuring they chose the plan that best suited their needs. I utilized various sales techniques, such as highlighting promotional offers (e.g., trade-in deals, discounts on new devices) and demonstrating the ease of switching carriers with Xfinity Mobile’s support. My goal was to make the transition as seamless as possible for the customers. I assisted customers in troubleshooting any issues they encountered during the activation process or with their devices. This involved coordinating with technical support teams to resolve problems quickly and efficiently. I maintained regular follow-up with customers to ensure their satisfaction with the service and to address any ongoing needs. This helped build long-term relationships and encouraged customer loyalty. This experience not only enhanced my sales skills but also reinforced the importance of customer satisfaction and relationship management. I have extensive experience as an appointment setter, consistently demonstrating my ability to connect with potential clients and schedule high-quality appointments. My strong verbal and written communication skills enable me to engage professionally and persuasively, ensuring clear explanations and addressing concerns effectively. I excel in managing my time and prioritizing tasks, reaching out to a high volume of prospects daily while keeping track of follow-ups. My proficiency with CRM software allows me to manage and track interactions accurately, ensuring no potential lead is overlooked. Persistence and resilience are key strengths of mine. I handle rejection well and use it as motivation to refine my approach. My customer-centric mindset, honed through my background in customer service, helps me understand and address client needs, building trust and rapport. I work closely with the sales team to ensure all scheduled appointments are well-prepared and attended. My feedback on lead quality and client interactions helps the team refine strategies and improve performance. Overall, my ability to identify and qualify leads, combined with my organizational skills and customer-focused approach, makes me highly effective in this role. I am highly proficient in using CRM software to manage and track interactions with potential clients. This ensures that all information is accurately recorded and easily accessible for future reference. I understand that not every call will result in an appointment, but my persistence and resilience enable me to keep trying until I achieve the desired outcome. I am skilled at handling rejection and using it as motivation to improve my approach. My background in customer service has equipped me with a deep understanding of customer needs and how to address them effectively. I always strive to provide a positive experience for potential clients, which helps build trust and rapport. I work closely with the sales team to ensure that all scheduled appointments are well-prepared and attended. My feedback on lead quality and client interactions helps the team refine their strategies and improve overall performance.