Amazon CS | Amazon Catalog | Amazon Case Management

For nearly two years, I worked at a BPO company providing customer service for Amazon, handling both voice and email communications. I assisted customers with a wide range of inquiries and issues, ensuring each interaction was handled with professionalism and efficiency. Additionally, for half of that time, I specialized in handling escalation calls, where customers requested to speak with a supervisor. These experiences required excellent communication skills, a thorough understanding of Amazon's policies, and a customer-centric approach to deliver a seamless support experience. This role honed my ability to multitask, adapt to different customer needs, and maintain a positive attitude even in challenging situations.

For nearly two years, I collaborated with a brand selling on Amazon and an agency managing multiple brands. My role involved managing feed files and overseeing case management. This position demanded meticulous attention to detail and a thorough understanding of Amazon's systems and processes. I was responsible for swiftly addressing and resolving complex issues, ensuring the smooth operation of the catalog. This experience sharpened my ability to handle multifaceted tasks and adapt to various client needs, all while maintaining a positive and proactive approach.

With extensive experience managing product listings, fixing variations, and handling case management for Amazon, I have developed a strong proficiency in navigating Seller Central. My work involved regularly using the platform's various features and tools, enabling me to efficiently manage and optimize listings, troubleshoot issues, and ensure compliance with Amazon's guidelines. This hands-on experience has equipped me with the skills to effectively utilize Seller Central to support and grow online businesses.

Over the past few years, I've gained extensive experience using Google Sheets, developing skills that go beyond the average user but fall short of an IT expert. My expertise includes creating and managing spreadsheets, utilizing functions and formulas for data analysis, and organizing data efficiently. I've also become adept at generating reports, using data validation, and collaborating on shared documents. This practical knowledge has enabled me to streamline workflows, enhance productivity, and contribute valuable insights through effective data management.