General Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $5.69/hour ($1,001.44/month)

Bachelors degree

Last Active

November 6th, 2024 (5 days ago)

Member Since

November 19th, 2023

Profile Description

I’m a General Virtual Assistant with over 8 years of
combined experience in data entry and analysis, document and record management,
operations management, and customer support services. I help companies increase
productivity, improve work quality, and ensure accurate data input. I have also
resolved client record issues, which led to a 10% increase in customer
satisfaction.

Some examples include:
<!--[if !supportLists]-->·        
<!--[endif]-->As a Customer Service Representative at Nextvas
Inc., I was assigned to the Weight Management Campaign, where I handled two
accounts and worked independently during my 8-hour shifts. I resolved customer
record issues for an average of 80 clients per shift, contributing to a 10%
increase in customer satisfaction ratings.
<!--[if !supportLists]-->·        
<!--[endif]-->As a Chemical Analyst at Fusheng Electronics
Inc., I collaborated with the chemical engineering team, machine technicians,
and production department leads. I contributed to re-engineering the chemical
recycling work process, achieving improvements in operational effectiveness and
reducing errors in result times by 90%.
<!--[if !supportLists]-->·        
<!--[endif]-->As a Production Technician at Giantplus
Technologies, I successfully completed my assigned duties by following team
meetings and plans to meet daily work quotas and prevent failed product
shipments.

I am excited about opportunities where I can provide support
and assistance to ensure smooth daily business operations.
I love connecting with new people, you can reach me at
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CORE COMPETENCIES:   
    
1.)  Supports daily operations by handling data and documentation tasks.

2.)  Skilled in Chat/Email support through multiple channels (Zoho Desk, Slack, Gmail, Skype).

3.)  Able to resolve customer record issues for an average of 80 clients per 8-hour shift.  

4.)  Managed two different accounts independently, delivering top-notch customer service and support.     

5.)  Experienced in utilizing Zoho Desk CRM and other tools to track and manage customer interactions effectively.     

6.)  Expertise in conducting thorough online research to gather relevant information quickly and efficiently. (Google, Google Scholar, Research gate, Healthie App)      

7.)  Proficient in collecting and interpreting data using various tools (Excel) to inform decision-making.

8.)  Skilled in utilizing database management systems and spreadsheets to efficiently track and update records. ( Google Sheets, MS Word, Manufacturing Execution System software).        

9.)  Contributed to the re-engineering of work processes (SOP’s, tools, computations) to enhance efficiency and effectiveness. 

10.)  Can do basic Facebook Ads, scheduling of post, and auto reply.  

11.)  Skilled in using Vimeo, Photoshop, and Canva to create videos, engaging graphics, and professional reports.

12.)  Skilled in using Google Calendar to create and manage calendars and set reminders

13.)  Proficient in organizing email inboxes using folders, labels, and filters (Gmail).

14.)  Quick to adapt to new technologies and tools and proficient in using software applications such communication platforms (e.g., Zoom, Slack, Skype, Google Meet), office suites (e.g., Microsoft Office, Google Workspace), and AI tools (Bing AI, ChatGPT, Quillbot).  

15.)  Developed expertise in designing and delivering project research studies and creating presentation slides for reporting to fulfill academic requirements.     

16.)  Can handle basic single-entry bookkeeping and simple budgeting (Excel).

17.)  Familiarity in product listing and product research for online store. (Facebook Marketplace, Amazon, Auctiva, Zik Analytics)      

18.)  Ability to facilitate communication and collaboration to enhance workflow and productivity.        

19.)  Strong adaptability to changing priorities, enabling effective management of workload in fast-paced environments.     

20.)  Excellent proficiency in written and verbal communication, ensuring clarity and effectiveness in all interactions.       

21.)  Proven ability to perform tasks efficiently with minimal supervision while maintaining high-quality standards.       

22.)  Strong ability to anticipate the needs of teaUpgrade to see actual infombers and stakeholders, enabling proactive problem-solving and support.

23.)  Committed to upholding organizational standards and best practices, enhancing overall efficiency and effectiveness.    

24.)  Proven ability to adjust to shifting priorities and business needs in fast-paced environments.