Experienced Admin Support Executive Virtual Assistant

I proactively manage accounts in Zoho CRM by linking contacts, setting up open activities, updating notes, and creating deals. I utilize tools like Zoho Learn to create learning courses based on the current workflow. Additionally, I update product details in Zoho Inventory, including descriptions, sales purchases, pricing, equivalent part numbers, and images. I also use Zoho Mail, Calendar, and To-Do to improve team task management. Additionally, I review client Zoho tickets by checking their history and chart records via the online app. Any discrepancies or schedule errors are forwarded to the designated doctors, and I update the ticket statuses by adding proactive comments.

Managed multiple accounts independently, delivering top-notch customer service and support via Zoho Desk.

I am responsible for data management through Excel spreadsheets, ensuring that all records are accurate and well-organized. I respond to emails promptly, addressing inquiries and providing relevant information to clients or colleagues via Outlook. Additionally, I coordinate meetings through Outlook and MS Teams, and conduct research on relevant data as requested by my superior. I attend weekly team meetings, actively participating in discussions and applying the updated work information to processes. I take accurate and concise minutes during meetings, capturing key discussions, decisions, and action items for distribution to participants using Otter.ai. I also handle the Facebook Business Page on Meta by posting product-related content, creating auto-replies, and setting up a post planner. I am skilled at multitasking, staying on track with accounts, emails, and ad-hoc administrative tasks. My responsibilities also include negotiating with suppliers to ensure smooth transaction processes for orders, researching new product offerings, pricing, demand, and market availability. I order customized items from other countries, manage transactions from sending samples to processing payments, and oversee the delivery of orders.

I identify discrepancies or missing information in patient records through customer chat interactions and promptly report them to the support team. I prioritize clear communication by using Slack to relay patient issues to nurses and doctors, ensuring that all key details are provided for a quick resolution. In addition to my responsibilities, I follow up with healthcare staff through chat to ensure patient concerns are addressed, and I provide customers with timely updates on the status of their issues, ensuring effective collaboration with the team.

I am skilled in creating simple, clean, and visually appealing graphic designs. I have experience designing company challenge coins, playing cards, and social media posts for Facebook Business Pages. Each design is crafted to align with the brand’s identity while ensuring it engages the audience effectively.

I have experience gathering information on various products and inputting the data into Zoho CRM for efficient management and tracking.

With expertise in Gmail, Google Drive, Docs, Sheets, and Slides, I efficiently manage communication, create and edit documents, and store files in a centralized cloud system. I also utilize Google Calendar for scheduling, Google Meet for virtual meetings, and Google Chat for team collaboration.

I create a Facebook Meta Business Page Suite and manage the creation of content relevant to the business products, ensuring attention to detail in every post. I also develop a post planner and set up auto-replies to streamline social media interactions. Additionally, I research and join relevant social media groups to engage with target audiences and promote brand awareness, showcasing my ability to connect with potential customers.

I have extensive experience in managing data integrity by cleaning and organizing data sets in Excel. I create detailed reports, dashboards, and visualizations to communicate accurate findings, ensuring that key insights are easily understood. Additionally, I assist with data entry and am committed to ensuring accuracy in all Excel records, making sure that all data is properly entered and maintained.

Entering numerical and textual data into spreadsheets, databases, or software systems from various sources (forms, invoices, etc.) on a daily basis. Providing clean and usable datasets by removing duplicate, outdated, or irrelevant information from records. Entering customer, client, or product information into Zoho CRM software with excellent attention to detail.

Organize and prioritize incoming emails in Outlook, ensuring that urgent matters are addressed promptly. Analyze customer inquiries or internal requests and respond accordingly, forwarding issues to the relevant team when necessary. As part of my administrative responsibilities, I ensure all emails are handled efficiently and that follow-ups are conducted as needed.