Appointment Setter I Customer Sales Representative

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Post-graduate degree (Masters, Doctorate, etc.)

Last Active

November 26th, 2024 (4 days ago)

Member Since

November 17th, 2023

Profile Description

Dynamic and highly motivated Customer Service Representative with 10 years of experience in delivering exceptional customer support and building strong client relationships. Adept at handling a wide range of inquiries, resolving complaints, and providing timely solutions to ensure customer satisfaction.

Key Skills:

Excellent verbal and written communication skills, capable of clearly conveying information and actively listening to customer needs.
Proficient in identifying issues, troubleshooting, and implementing effective solutions quickly.
Dedicated to understanding and meeting customer expectations, providing personalized service to enhance customer experience.
Skilled in using CRM software, customer support tools, and familiar with various communication platforms.
Ability to manage multiple tasks simultaneously while maintaining attention to detail and quality of service.
Works well in a team environment, supporting colleagues and contributing to a positive workplace culture.

Professional Experience:

Responded to customer inquiries via phone, email, and chat, maintaining a high standard of service.
Resolved product and service issues promptly, achieving a 80% customer satisfaction rate.
Managed customer accounts, processed orders, and provided detailed information on products and services.
Assisted in the training and onboarding of new customer service representatives, sharing best practices and company policies.

Customer Support Specialist:

Handled a high volume of inbound/Outbound calls, emails, and live chat sessions, maintaining a calm and professional demeanor.
Documented and escalated complex issues to the appropriate departments, ensuring timely resolution.
Conducted follow-up communications to ensure customer issues were fully resolved and their needs were met.
Contributed to a 80% improvement in customer retention rates through personalized and attentive service.

Let's work together! Contact me now to get started!