A dynamic and versatile professional with a comprehensive
background in social media management, community engagement, e-commerce,
customer engagement and community engagement, and customer service. Expertise
in leveraging a variety of social media platforms to amplify brand presence and
engage with diverse audiences. Adept at coordinating with cross-functional
teams to deliver fresh content and maintain active, healthy community forums.
Proven ability to analyze community sentiment, identify key influencers, and
integrate feedback to enhance user experience. Brings a strategic approach to
online community moderation, ensuring alignment with company standards and
legal requirements. Expertise in Shopify platform administration and basic web
design, paired with a proven track record in sales and communication. Adept at
providing top-notch administrative and organizational support, ensuring swift
response times and effective issue resolution. As a Support Advisor at Shopify,
demonstrated the ability to manage multiple tasks simultaneously, including
chat and
business coaching and solution offering. In the role of Community Lead,
skillfully utilized all available social media channels to foster community
engagement, coordinated with central teams for content coverage, and actively
contributed to community health and advocacy. With a keen eye for new tools and
trends, consistently stays ahead of the curve, ensuring the adoption of best
practices for sustained growth and success.
Experience: 5 - 10 years
Experience: 6 months - 1 year
Experience: 10+ years
Experience: 5 - 10 years
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