Customer Service, Sales Rep, Collections Specialist

I have handled platforms like ConvoCloud, Live Person for inbound chat support. I have an above average typing speed of 75 words per minute with accuracy of 98%. I am very used to handle dual chat concurrency for Telco customer service and sales in the US and the UK. Doing multitasking, updating CRM while maintaining high level of customer service has been my forte in this field.

Experienced in dealing with customers concerns and queries in few Telco in the US/UK Have handled voice and chat support for billing/customer service, retentions and collections Proven that I can deliver great customer service through exemptional customer surveys Dealing with Customers concern, listening to what they have to say, acknowledging and being patient all through the call to make customers feel that they are heard have been a daily routine for me in the last 9 years

Proven track record that I can deliver beyond satisfying through great surveys result Patient, loves to listen to what customers have to say, making them feel heard and providing satisfying on set and long term resolution have been a daily routine for me Have handled inbound voice and chat support to deal with general queries, billing concerns, tier 1 technical support and escalations Have used complex CRM tools to update customer interaction

Proven track record based on metrics that I can listen to customers and give them enough reason to stay in the company by offering good customer service and providing satisfying resolution

Experienced in handling Inbound and Outbound LOB. Received multiple recognition through incentive program for exceeding quota and metrics. Was able to display consistency in performance. Proven that I can interact with customers and provide quality results on the account