Customer Service Agent/Supervisor

I excel in customer service, with a strong ability to provide exceptional support and assistance to clients. My excellent communication, problem-solving, and empathy skills enable me to understand customer needs and deliver solutions, ensuring their satisfaction and fostering positive relationships with clients.

While working as a Customer Sales Officer at the telecommunications company, I recognized the importance of leveraging technology to streamline customer interactions. I actively utilized Microsoft Office tools, such as Excel, Word, Powerpoint, to manage customer databases and analyze sales trends Transitioning into the roles of General Manager and Corporate Secretary at the Cooperative, I continued to expand my computer literacy. I applied Canva to design eye-catching promotional materials for cooperative events and campaigns, ensuring a more engaging and professional visual representation. Additionally, I became proficient in using Google Forms to create surveys and feedback forms, which allowed us to collect valuable insights from customers to enhance our services. Furthermore, I was responsible for basic computer troubleshooting within the cooperative's office, providing support to staff members when they encountered technical issues. Whether it was resolving software glitches, setting up hardware, or assisting with connectivity problems, my computer troubleshooting skills were instrumental in maintaining a smooth office environment.

As the General Manager of our cooperative, I recognized the significance of community engagement and public relations. We organized a series of impactful initiatives to strengthen our cooperative's bond with the community. First, we conducted a tree planting activity to promote environmental awareness and sustainability. We engaged with local government unit, members of our cooperative and environmental groups, inviting them to join the event. The cooperative provided the resources and logistics for planting fruit trees. This initiative showcased our commitment to environmental responsibility and community well-being. Second, during the holiday season, we organized a gift-giving program in collaboration with the local community officials and underprivileged families. On top of our Cooperative Community Development Fund, Members and staff of the cooperative generously contributed gifts and financial support to ensure a memorable holiday for those in need. Lastly, we established a scholarship assistance program for local students who demonstrated outstanding academic performance but faced financial constraints. We partnered with local schools to identify deserving candidates and provided financial support for their education. This initiative not only strengthened our ties with educational institutions but also highlighted our commitment to investing in the community's future. These public relations initiatives not only fostered a positive image for our cooperative but also deepened our connection with the community, solidifying our position as a socially responsible and caring organization.

In my role as the General Manager of the cooperative in my previous employment, we recognized an opportunity for a valuable collaboration with ADRA Philippines, a prominent humanitarian organization. We aimed to jointly address the needs of a marginalized community in panay area. We initiated discussions with ADRA Philippines, and together, we formulated a comprehensive plan to provide sustainable support to the community. The cooperative committed to providing resources and technical expertise, while ADRA Philippines would facilitate logistics and community outreach.

As the General Manager at a cooperative, I faced the challenge of overseeing a variety of responsibilities that demanded efficient time management. One of the key tasks was the annual general assembly meeting, a significant event where members gathered to discuss important matters. To ensure the success of this event, I created a detailed timeline that included all the necessary preparations such as scheduling, coordinating with guest speakers, printing reports, and organizing the venue. I allocated specific time slots for each task and prioritized them based on their importance and deadlines. By diligently adhering to the time management plan, I not only ensured that the annual general assembly meeting ran smoothly but also found time to address other operational matters without feeling overwhelmed. This approach improved overall efficiency at the cooperative and allowed us to better serve our members.

During my tenure as the General Manager of our cooperative, I encountered a series of administrative challenges that required a strategic and effective approach to management. One such challenge was streamlining our members transactions and communication processes. Recognizing the need for greater efficiency, I initiated a direction in which members can transact at any of our branches/ satellite offices. This involved the enhancement of a user-friendly online portal that allowed members to update their information, access cooperative documents, transacts and communicate with the cooperative seamlessly. This experience demonstrated the critical role of effective administrative management in enhancing member services and the overall performance of the cooperative.

As the General Manager of our cooperative, I led a strategic expansion initiative to establish a satellite office in Northern Iloilo, Philippines. The primary goal was to expand our services and reach a broader member base in the area. This endeavor involved comprehensive business management, including market research, site selection, legal compliance, and operational setup. We conducted extensive research to understand the local market dynamics and assess the demand for cooperative services. This research helped us tailor our offerings to meet the specific financial needs of the community. Site selection was a critical decision, and we secured a strategic location in a bustling commercial area. Legal and regulatory compliance was meticulously addressed to ensure that the satellite office operated in accordance with local laws and cooperative regulations. In terms of business operations, we carefully managed the setup of the new office, including hiring and training staff, procuring the necessary equipment, and implementing IT infrastructure for seamless operations. Additionally, we integrated the satellite office's activities with the main cooperative's systems to ensure efficient data sharing and communication. The satellite office in Northern Iloilo, under effective business management, proved to be a successful expansion. It not only attracted new members but also contributed to the cooperative's growth, strengthening its presence in the region while fulfilling its mission of providing accessible financial services to a wider community.

I am proficient in creating and using Google Forms, a versatile tool for designing surveys, questionnaires, and data collection forms. My expertise in Google Forms allows me to efficiently gather and analyze information, making it a valuable skill for various data-driven tasks and decision-making processes.

i have strong decision-making skills in office and administration, with a proven ability to analyze complex situations, consider various factors, and make well-informed choices. An example of my experience in this area is when, as a Branch Manager in one of the Cooperative Branch, i was faced with a limited time request from the Ayala Foundation to procure and provide relief food packs for their beneficiaries. The actions i had taken is to quickly assess the scope of the request, including the number of beneficiaries, their specific needs, and the budget available for procurement. Then I identify the reliable suppliers or vendors with the capacity to provide the required quantity of food packs within the specified timeframe. I ensured the quantity and safety of the food packs to meet the standards expected by the Foundation and the beneficiaries. I strived to make cost-effective decisions while ensuring the quantity and quality of food packs meet the requirements.

I am skilled in marketing through social media engagement, effectively using various platforms to connect with and grow the audience. My expertise includes creating compelling content, fostering interactions, and strategically utilizing social media to enhance brand visibility, engage customers, and drive marketing success.

As one of the internal auditor in my previous employment, I have a proven ability to examine and evaluate an organization's financial and operational processes to ensure compliance, efficiency, and effectiveness. My attention to detail, analytical mindset, and commitment to maintaining internal controls contribute to the integrity and soundness of business operations.