Customer Service Representative, Virtual Assistant

Overview

Looking for part-time work (6 hours/day)

at $10.00/hour ($1,320.00/month)

Bachelors degree

Last Active

December 25th, 2024 (today)

Member Since

November 7th, 2023

Profile Description

About me: 
A skilled customer service representative, virtual assistant, and licensed medical technologist who strives to improve his expertise and skills on a constant basis.

Professional Experiences: 
Teleperformance (Account: Vivint - Technical andSales Account)
October 2021– November 2022
Key responsibilities:
- Customer service representative of a home security account.
- Provides instructions on how to properly troubleshoot different safety devices and offer new services and products.
- Maintains composure in every situation.
- TOP survey feedback scorer: Excellent KPI standings.

Concentrix (Account: Aetna - Healthcare VirtualAssistant)
October 2021– November 
Key responsibilities:
- Virtual assistant of a healthcare account.
- Provides thorough information about the eligibility and basic coverage of patients’ health insurance.
- Maintains quUpgrade to see actual infoty output and provide excellent results.
- TOP survey feedback scorer: Excellent KPI standings.

Direct Client (Social Media Manager)
February 2023 - August 2023
Key responsibilities:
-Developing a Strategy: Develop a thorough social media plan that is in line with the objectives of the business and its brand identity. DUpgrade to see actual info which platforms are most effective for reachingyour target audiences.
-Creating Content: Create interesting and pertinent content for posts on various social media platforms, such as infographics, videos, photos, and text. Create a content calendar to guarantee a regular publication schedule.
-Analytics and Reporting: Monitor and evaluate social media data to gauge the success of initiatives and strategies. Provide reports on key performance metrics (KPIs) like conversion rates, reach, and engagement.

Polyhealth Diagnostic and Laboratory Inc.
January 2024 - June 2024
Key responsibilities:
- Perform each procedure with utmost accuracy to ensure quUpgrade to see actual infoty and reliable results.
- Handling, managing and troubleshoot different machines under the  supervision of the manufacturer.
- Perform proper venipuncture ensuring respect and proper care for each patients at all times.- Rotates to all sections available inside the laboratory.

Hard Skills:
- Excellent Oral and Written Communication Skills.
- Excellent understanding of different software tools:
1. Canva, PicsArt
2. Excel, Spread Sheet
3. Google docs, Microsoft Word
4. CapCut, Filmora
5. Chatgpt, Gemini, BingAI
6. Notion, Calendly
7. Google Analytics, Facebook Insights
- Excellent Organizational Skills
- Excellent Critical Thinking Skills
- Excellent Problem Solving Skills

Soft Skills:
- Observant
- Decision making skills
- Multi-tasking
- Easy to work with
- Cooperative- Adaptability
- Fast learner 

To learn more about my service please don't hesitate to email me at Upgrade to see actual info

Thank you!