I am a results-driven professional with a solid background in client retention, account management, sales, outbound calling, and customer support, including
My career began as a Customer Support Representative, where I provided assistance through calls,
In my most recent role, I started as a Sales Specialist, addressing client inquiries and building strong relationships. I was later promoted to Account Manager, where I oversaw multiple client accounts, managed social media content and campaigns, and ensured smooth communication and operations. Eventually, I advanced to Retention Manager, focusing on resolving client concerns and persuading them to continue their services, achieving high retention rates.
I excel at problem-solving, clear communication, and building long-lasting relationships. With my reliability, attention to detail, and commitment to delivering excellent service, I am confident in my ability to contribute positively to any team.
Experience: Less than 6 months
I handle calls from clients seeking to cancel their accounts, working to resolve their concerns and retain them by offering tailored solutions that address their needs.
Experience: 1 - 2 years
I manage multiple accounts, ensuring smooth operations of social media platforms. My responsibilities include overseeing content creation, such as graphics, videos, and ads while maintaining clear and timely communication with clients to avoid any lapses.
Experience: Less than 6 months
I specialize in making outbound calls to generate sales and foster positive client relationships. By highlighting the benefits of the company’s services, I effectively demonstrate how they can support and enhance a client’s business.
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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