Executive Assistant | Travel Agent | Sales and Marketing

• Negotiated sales opportunities through inbound lead follow up & outbound cold calls/email converting leads to clients. • Collaborated with all departments to ensure a cohesive sales team to increase product sales and expand territories. • Established and maintained working relationship with clients to ensure customer satisfaction & get referrals from existing clients. • Utilized CRM system and scheduling tools to manage multiple tasks simultaneously and efficiently for tracking and organizing customer data, scheduling appointments & managing emails.

Research the best flight option using different travel websites and build the flight in GDS to get a consolidated price.

Utilized CRM system and scheduling tools to manage multiple tasks simultaneously and efficiently for tracking and organizing customer data, scheduling appointments & managing emails.

• Handle 50+ customer interactions per day giving detailed, personalized, friendly & polite service. • Maintained a knowledge base of the evolving product offerings & services to be able to answer all customer questions • Collect PII’s and enter data into customer service software. • Actively worked to display a courteous & empathetic attitude to customers resulting in a promoter score not less than 85%.

News editor for Turismo Publication; review contents, editing, proofreading, and reaching out with my co journalists for stories and organize the articles with them; as a News Editor, it's an honor to be part of the team since it's a dream come true for our department to have our own publication and fortunately we were able to successfully release our first newsletter despite the challenges.

Worked as a student assistant in our school.

Keeping clients organized and on schedule. This can include running errands, managing calendars, taking notes and responding to correspondence.