Virtual Assistant/Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $4.50/hour ($792.00/month)

Bachelors degree

Last Active

March 26th, 2025 (4 days ago)

Member Since

October 27th, 2023

Profile Description

With a can-do attitude and dedication, let me assist your business in scaling.

Hey, there! You can call me JC, I am organized, keen on detail, passionate, and hard-working. I am willing to learn and be trained to be equipped with the competencies to effectively perform a role.

-Over 8 years in Customer Service
-Handled international accounts (U.S, Australia, Worldwide)
-Inbound and outbound call expert
-Chat and email support wizard

>>Want to learn more? There you go <<

Experience in ticketing systems using CRM tool
Escalation officer for the customer solutions team
Sales expertise for a Retail and Telco company
Processed payments and billing concerns
Live chat support for an E-commerce company Email support/email management
Remediation Support
Collaborated with teaUpgrade to see actual infombers on how to manage and increase net promoters
Providing recommendations to the team on how to make sure that a certain metric is met
Solving problems by always checking and following processes

Tools and Software used

Shopify
Gorgias
Zendesk
SAP CRM
Zoho CRM
SQ
PTS 
Novus
Ice Dialer
Zoom 
Rumba
Bluejeans
NBN Portal
MS Office Suite
Meta Business Suite
Outlook
Meta Ads Manager
P&P
Google Workspace
Citrix

For me, the most important value at work is cultivating a genuine connection with clients. It goes beyond simply answering their questions or completing tasks; it involves understanding and connecting with their emotions. I believe that true customer service extends beyond the transactional aspects and is rooted in building meaningful relationships and creating a positive and empathetic experience for clients.

Reach out today, let's collaborate! 
JC