A + Data Management Specialist | Video Editor | Admin Task G

As a BPO team manager, I bring leadership, effective communication, and problem-solving skills to ensure smooth operations. With a focus on customer satisfaction, I prioritize team development, foster collaboration, and adapt to changes efficiently. Leveraging technical proficiency, I analyze data for informed decision-making and maintain a commitment to quality. My role involves proactive risk management and building positive relationships with stakeholders, contributing to the overall success of the team and the organization.

I am an experienced professional with nearly four years in the healthcare industry within a BPO setting. Proficient in managing both inbound and outbound calls, I have honed my communication skills while providing exceptional customer service. My background reflects a deep understanding of healthcare processes, patient interactions, and the importance of maintaining confidentiality. Adaptable and detail-oriented, I bring a commitment to professionalism and a proven ability to navigate diverse situations within the dynamic healthcare environment.

I am a real-time analyst in a Business Process Outsourcing (BPO) setting, specializing in data analysis, metrics evaluation, and performance monitoring. My role involves ensuring service levels are met through continuous real-time monitoring, issue resolution, and proactive adjustment of staffing levels. I contribute to process improvements based on analytical insights, communicate effectively with stakeholders, and play a crucial role in optimizing operational efficiency in a dynamic environment.

As an editor for Arvin Polo TV, a Filipino YouTube documentary channel with over 1.49 million subscribers, I was responsible for crafting compelling and engaging long-form content. My role involved: Video Editing – Assembling footage, adding transitions, effects, and ensuring smooth storytelling. Sourcing Clips & Images – Finding the best movie clips, stock footage, and images to enhance the narrative. Audio & Sound Design – Balancing audio levels, adding background music, and incorporating sound effects for a more immersive experience. Maintaining Documentary Style – Ensuring that the videos maintained a professional and cinematic feel while keeping viewers engaged. Meeting Deadlines – Consistently delivering high-quality 20-30 minute videos on time. This experience has sharpened my skills in storytelling, pacing, and audience engagement—making me confident in creating videos that keep viewers hooked.

I am a dynamic real-time analyst, diligently monitoring and analyzing data streams to provide up-to-the-minute reports on various aspects such as attendance, performance, and operational metrics. With a keen eye for detail and a commitment to precision, I ensure that decision-makers have timely and accurate information at their fingertips. My role involves interpreting data trends, identifying key insights, and delivering comprehensive reports that empower organizations to make informed decisions swiftly and efficiently. Whether it's tracking workforce metrics or assessing operational efficiency, I am dedicated to delivering actionable insights in real-time to drive success and optimize performance.