Sheela

Customer Service Associate

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Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelors degree

Last Active

March 30th, 2025 (2 days ago)

Member Since

October 25th, 2023

Profile Description

Having work as a Commercial Operation Associate and Customer Service Representative handling different types of clients and member concerns,such as billing, answering inquires,
updating their account information, manage outbound and inbound calls, and sending follow-up emails and MS Teams.I have exceptional customer service skills.

Top Skills

Customer Support » Customer Service

Experience: 2 - 5 years

For non-voice account - send an email to the client and follow up with them via email and MS Teams and Completing report in Excel. For Insurance account - handling inbound and outbound calls, file claims, update customer’s information, balance inquiry, process refund. For Electricity/Utility account - handling inbound and outbound calls, answering, inquires, transfer the call to the appropriate department and billing. For Local account/Technical account - handling outbound calls, create ticket, answering inquiries,troubleshooting, billing and sending emails. For international account/food delivery app account - handling inbound and outbound calls, answering inquiries about customer’s orders,update customer’s information.

Other Skills

Basic Information

Age: 32

Gender: Female

Website: Sign Up with Pro Account to View

Address: Carcar, Cebu

Tests Taken: IQ
Score: 93: DISC
Dominance: 20
Influence: 28
Steadiness: 40
Compliance: 12: English
B2(Upper Intermediate)