Appointment Setter  | Customer Support Specialist

What I normally do in my role as a technical support representative is that I normally walk through the customer the step by step process how they can successfully setup their tools or devices so it will work once we have successfully set it up.

I specialize in assisting customers through helping them understand how our products and services works. I am also responsible for answering inquiries, concerns and disputes. This help me improve my communication skills and making sure that they would feel valued and satisfied with the service I provide to them.

As an appointment setter, I was responsible for making outbound calls to potential customer sharing them a quick clip of our services. If it makes them interested, I will setup a schedule for a quick demo in order for them get more information and visual of the products and services we offer. Once they confirm they can, I normally send them an invite to their email or calendar and assure them they can decide later after the meeting so they can move forward.

As a Telemarketer, or Telesales Representative, I am responsible for talking to potential customers on the phone to sell products or solicit donations. Our duties include tracking customer contact lists, explaining the benefits of the products and taking payment information.

As a retention specialist worker for an organization my goal is to retain current customers and clients. Depending on the industry, my duties might extend to internal retention, which concerns employees. In either role, we must ensure that the customer or employee is satisfied with what they are receiving from the company.