Customer service representative

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

High school diploma

Last Active

December 22nd, 2024 (today)

Member Since

October 23rd, 2023

Profile Description

I am a customer service representative with over seven years of experience in providing excellent support and solutions to customers. I have a strong background in handling fraud and disputes claims, as well as verifying the identity of customers using various methods and tools.
As a customer service representative, I was responsible for resolving customer inquiries and complaints via phone channel. I handled cases involving fraud and disputes, such as unauthorized transactions, chargebacks, refunds and account security issues. I followed the company’s policies and procedures to investigate, receive escalated calls and resolve these cases in a timely and professional manner.
I am passionate about delivering exceptional customer service and ensuring customer satisfaction. I believe in going extra mile to ensure that customer concerns are resolved in a timely and satisfactory manner.
If you are looking for a reliable and dedicated customer support, I am the right fit for you. Let us work together to ensure your customers receive the best support possible.

Top Skills

Customer Support » Customer Service

Experience: 5 - 10 years

Listen to customers' questions and concerns and provide answers or responses. Provide information about products and services. Calculate charges, and process billing or payments

Other Skills

Customer Support » Customer Service » Fraud detection

Experience: 1 - 2 years

cases involving fraud and disputes, such as unauthorized transactions, chargebacks, refunds and account security issues. I followed the company’s policies and procedures to investigate, receive escalated calls and resolve these cases in a timely and professional manner.