Customer Service Representative

My job was to audit the invoices, encode it in our system, process the payments for our suppliers.

I worked as a bill specialist and collector of an Australian TelCo. I assisted customers by calling them to remind their bills. I answered customer inquiries about the bill charges and made adjustments for the disputes. Aside from answering bill concerns, I offered payment plan whenever the customer's account is delinquent. Lastly, I collected payments over the phone and record the payments their reported payments. There 2 types of customers we handled; residential and business accounts.

My most recent job is as an operations supervisor in BPO. I am handling a team with 18 teammates. My task includes updating and coaching the team about the strengths and opportunities, monitoring the individual and team performance daily, and submitting daily and weekly reports regarding the team performance and other deliverables. My main goal as a leader is to help the company and my team grow. I am also open to constructive criticism and would love to help you in growing your company.

I worked as phone customer service support. I took inbound calls and assist the customers about creating an account, troubleshooting their accounts, updating delivery status, and other concerns about Amazon accounts and orders.

I worked as an operations supervisors and have attended various leadership training which I applied to my role.

I worked as a team leader of a fraud team of a U.S. based cryptocurrency campaign. My job was to monitor the performance of the team, do a weekly coaching and meeting, ensure that they are capable to do their duties, check their well-beings as well, do QAs, submit all the deliverables on time, attend the business reviews with the clients, and most importantly, ensure that we are align with the process. As a fraud specialist, we investigate suspicious activities of our customer's account. We ask our users to submit necessary documents to verify that the transaction is made by them.