Emerald

Technical and Customer Service Representative

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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

January 17th, 2025 (today)

Member Since

October 14th, 2023

Profile Description

I have morethan 8 years of experience in both Technical and customer service role (email, chat and phone) for various companies such as Internet service, Marketing Software, Digital signage software, Seafarer Maritime, and Rental accommodation. It honed my expertise in Analyzing, and solving problems, keen to detail, resourceful, and providing excellent customer service experience to customers. I am a fast learner and good at time management. I am amenable to work on any schedule needed. I am well-organized and willing to learn new things.
Skill set: • Strong communication skills• Customer Service• Computer Skills• Network Troubleshooting• Hardware & Software Troubleshooting• Order Fulfillment & upselling• Billing Support• Documentation• Active listening• Typing Speed of 40 – 50 wpm• Freshdesk, Slack, HubSpot, Salesforce, Dashly, Guesty, ASANA, Lynx Enterprise,• Remedy, Woocommerce,• Sap, Siebel, Remedy (CRM Ticketing system)• Remote Tools: LMI, Techsee• RouteThis help app.• Windows & Mac OS• IOS and android• EMAIL: Outlook, Apple mail • Microsoft 365 Office