Current Employment Status:
Hired Part Time on Oct 22, 2024
I started at the ePerformax Contact Center and BPO as a customer service representative for eBay NA and UK, and I eventually worked my way up to Team Leader and Performance Development Coach. As a team leader, I have assisted colleagues in becoming more proficient and reliable in terms of attendance, AHT, and schedule adherence. As a performance development coach, I have assisted colleagues in enhancing their customer satisfaction, call handling, quality assurance, and overall performance by giving them effective coaching sessions.
Experience: 2 - 5 years
I have worked as a Customer Support with eBay from 2014 - 2019,
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: 6 months - 1 year
Experience: 6 months - 1 year
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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