Team Lead/Manager

Verified

With Timeproof

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Associates degree

Last Active

December 13th, 2024 (5 days ago)

Member Since

October 13th, 2023

Profile Description

With almost a decade of experience in the BPO industry, I bring comprehensive expertise in inbound and outbound calls, chat, and email support. Over the past two years, I’ve excelled as a Team Leader, managing a team of 18 associates to achieve weekly and monthly SLA targets while fostering team stability and growth.

My passion for data analysis has driven me to specialize in transforming raw data into actionable business insights using Google Sheets. I am skilled in developing complex formulas and creating pivot tables from scratch, enabling me to efficiently organize and analyze data to meet diverse business needs.

I am currently seeking part-time or full-time opportunities, open to both short-term and long-term contracts. I am particularly interested in roles as a Virtual Assistant or in customer support. If you’re looking for a dedicated professional to enhance your operations, let’s connect!

Top Skills

Customer Support » Customer Service

Experience: 5 - 10 years

I have been working in a BPO industry for 7 years now. Experienced in inbound, outbound call, chat, and email. Although my forte now is being in a management, as I have been a Team Leader for more than 2 years now. My role is to manage 18 associates - to ensure they hit the weekly SLA, and most importantly , to keep their job.