Customer Service Manager & Specialist | Data Management

I have been working in a BPO industry for 7 years now. Experienced in inbound, outbound call, chat, and email. Although my forte now is being in a management, as I have been a Team Leader for more than 2 years now. My role is to manage 18 associates - to ensure they hit the weekly SLA, and most importantly , to keep their job.

My background in data management involves ensuring the organization, accuracy, and accessibility of critical information. Skilled in handling large datasets, I specialize in streamlining processes, maintaining data integrity, and creating efficient systems using tools like Google Sheets and Microsoft Excel. My focus is on optimizing workflows and providing reliable data to support decision-making and operational efficiency.

Experienced in data entry, ensuring precision and efficiency in managing information. I’m skilled at organizing and maintaining large datasets while safeguarding data quality, utilizing tools like Google Sheets and Microsoft Excel to streamline processes.

My expertise in data analysis focuses on interpreting complex datasets to identify patterns, trends, and actionable insights. I’m proficient in using Google Sheets and Microsoft Excel for data manipulation, applying advanced formulas, and creating detailed reports. I’m skilled in developing dashboards and visualizations to support strategic decision-making and optimize performance, always prioritizing data accuracy and reliability.

As a Team Leader, I have successfully guided and motivated my team to meet and exceed performance goals. I focus on coaching, mentoring, and fostering a positive work environment to ensure productivity and success. I’m skilled in monitoring performance metrics, streamlining workflows, and helping my team achieve their full potential.