Customer Care Champion | E-Commerce VA 

Overview

Looking for full-time work (8 hours/day)

at $4.55/hour ($799.99/month)

Associates degree

Last Active

January 26th, 2025 (10 days ago)

Member Since

October 8th, 2023

Profile Description

• 7 years of diverse customer service experience

Industry Experience:
• E-commerce: Expertise in handling customer inquiries related to online orders, shipping, returns, and exchanges
• Travel and Hospitality: Experience in providing customer support for airlines and handling flight bookings and rebookings
• Telecommunications: Experience providing customer support for telecommunications services, including billing, technical issues, and upselling
• Insurance: Knowledge of insurance products and processes, with experience in processing claims and addressing customer concerns
• Healthcare: Experience in the healthcare industry, specifically in pharmacy operations and prescription medication handling

Soft Skills:
• Excellent Communication: Strong verbal and written communication skills, including active listening, to effectively understand and address customer needs and provide clear and informative responses.
• Problem-Solving: Ability to identify and resolve customer issues in a timely and efficient manner
• Empathy and Compassion: Understanding and addressing customer concerns with empathy and professionalism
• Customer Focus: Prioritizing customer satisfaction and building positive relationships
• Adaptability: Ability to adapt to different industries and customer needs
• Attention to Detail: Meticulous attention to detail to ensure accuracy and quality in work
• Teamwork: Collaborative approach to working with colleagues to achieve shared goals
• Time Management: Efficiently managing customer concerns and inquiries to ensure all customers receive timely responses.
• Cultural Sensitivity: Understanding and respecting diverse cultures and backgrounds to provide inclusive and culturally appropriate customer service.
• Positive Attitude: Maintaining a positive and helpful demeanor, even in challenging situations, to create a positive customer experience.

Technical Skills:
• Technical Troubleshooting: Ability to diagnose and resolve minor technical issues related to products or services
• Data Entry and Management: Accurate data entry and management skills for processing orders, returns, claims, and other customer information
• Email Management: Efficient handling and organization of customer inquiries and correspondence
• Customer Service Software: Proficiency in using various customer service platforms and tools
•  Basic HTML / CSS / JavaScript
•  Basic WordPress
•  Basic Python programming