Social Media Manager, Customer Service Representative, Admin

With Timeproof

Overview

Looking for full-time work (8 hours/day)

at $4.64/hour ($816.64/month)

Associates degree

Last Active

November 29th, 2024 (yesterday)

Member Since

October 8th, 2023

Profile Description

Handled customer inquires and problem resolution
- Received almost 60 calls daily with a focus on resolving customer complaints and inquiries.
- Adhered to regulatory compliance standards for all customer interactions, ensuring 100% compliance score with in tenure.
- Always make sure the satisfaction of customer on the resolutions.

Top Skills

Marketing » Social Media Management

Experience: 2 - 5 years

- Increased social media following and clicks - Managed numerous social media accounts and created captions and graphics for daily posting. - Social media management including content curation, captions, hashtag research, finding leads and nurturing potential and existing clients.

Customer Support » Customer Service

Experience: 2 - 5 years

- Managed customer account inquiries, providing accurate and timely information to resolve issues and ensure satisfaction. - Streamlined account management processes to boost team efficiency and overall productivity.

Office and Administration » Administrative Support

Experience: 6 months - 1 year

- Doing admin tasks including: answering inquiries, setting up newsletters, follow-ups, handling customer complaints, and more. - Doing customer service tasks including answering inquiries, preparing orders, arranging refunds, invoicing, sales reports, and handling customer complaints.