Fatima

CSR, TSR, Back office and Admin Assistant

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Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Associates degree

Last Active

March 7th, 2025 (4 days ago)

Member Since

October 6th, 2023

Profile Description

Experienced BPO professional with a decade of expertise across various roles, including Fraud Specialist, CSR, TSR, Email Support, and Customer Associate. Skilled in managing accounts within financial, telco, e-commerce, and healthcare sectors, providing support to customers in the UK, US, and AU. Adept at working independently with minimal supervision, while being a collaborative team player. Highly goal-oriented, detail-focused, and efficient in multitasking to meet deadlines. Proficient in tools such as Agent Desktop, Talk Desk, Microsoft 365, Google Workspace, and more. Basic web development and VBA knowledge. Committed to delivering high-quality results in dynamic environments.

Top Skills

Customer Support » Technical Support

Experience: 5 - 10 years

Office and Administration » Data Entry

Experience: 5 - 10 years

Customer Support » Customer Service

Experience: 5 - 10 years

Other Skills

Customer Support » Email Support

Experience: 2 - 5 years

Office and Administration

Experience: Less than 6 months

Basic Information

Age
43
Gender
Female
Website
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Address
Bocaue, Bulacan
Tests Taken
IQ
Score:  114
DISC
Dominance: 50
Influence: 11
Steadiness: 15
Compliance: 24
English
C2(Advanced/Mastery)
Government ID
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