Associate Virtual Assistant

> Enhanced an existing application by refactoring code and improving performance by 90% > Developed an automated data pipeline that reduced data processing time by 85%, allowing for faster analysis and decision-making > Utilized natural language processing algorithms to automatically extract key insights from text data > Created a dashboard that visually represented key business metrics in real-time, allowing for quick and informed decision-making by management > Leveraged Python script for automating job schedules used for scraping. > Participates in the solution design when problems arise regarding the data scraped.

> Provided excellent customer service and support to over 100+ customers, resulting in a 90% customer satisfaction rating > Maintained customer service records and updated customer profiles in CRM (RevelationPets Software) systems > Resolved customer inquiries and complaints via phone and chat, resulting in a 90% customer satisfaction rate > Developed and implemented customer service policies that improved customer satisfaction by 95% Handled escalated customer inquiries and complaints, resulting in a 95% reduction in customer attrition > Developed and maintained positive customer relationships, resulting in a 95% increase in customer loyalty > Investigated and resolved customer disputes and complaints, leading to a 90% reduction in customer churn > Developed and implemented customer service policies and procedures that improved processes and response times by 80% > Analyzed customer feedback to identify areas of improvement and recommend changes to senior management

> Provided excellent customer service and support to over 100+ customers, resulting in a 90% customer satisfaction rating > Maintained customer service records and updated customer profiles in CRM (RevelationPets Software) systems > Resolved customer inquiries and complaints via phone and chat, resulting in a 90% customer satisfaction rate > Developed and implemented customer service policies that improved customer satisfaction by 95% > Handled escalated customer inquiries and complaints, resulting in a 95% reduction in customer attrition > Developed and maintained positive customer relationships, resulting in a 95% increase in customer loyalty > Investigated and resolved customer disputes and complaints, leading to a 90% reduction in customer churn > Developed and implemented customer service policies and procedures that improved processes and response times by 80% > Analyzed customer feedback to identify areas of improvement and recommend changes to senior management

> Developed a test plan and strategy that identified potential risks and issues before deployment, resulting in a successful launch > Performed manual testing to uncover issues and identify areas for improvement, resulting in a 85% reduction in defects > Monitored system performance and identified potential issues before they became major problems, resulting in improved system stability > Created a dashboard that visually represented key business metrics in real-time, allowing for quick and informed decision-making by management > Takes accountability and addresses issues related to data quality (accuracy and completeness) on assigned projects.

> Developed a system to automate the payroll processing in sending across individuals for their payslip > Developed a payroll system that automated the processing of employee salaries and benefits, reducing manual errors by 97%

> Known as the “go-to person” for all departments including Quality Control, Accounting, and Management. > Worked to alleviate executive overload by handling all customer interactions for company including walk-ins, email, phone, and chat interactions. > Problem solved for each department to maintain timely completion of parts and meet strict deadlines. > Worked to ensure quality service and addressed and resolved all customer issues. > Processed payments and issued receipts > Greeted customers in a professional and friendly manner, resulting in increased customer satisfaction > Responded to customer inquiries and complaints in a timely and professional manner > Scheduled and confirmed appointments with clients, ensuring that all necessary information was obtained > Updated and maintained the client database, ensuring accuracy and confidentiality of all data