About Me | Customer Support & Collections Specialist

Overview

Looking for full-time work (8 hours/day)

at $3.60/hour ($633.60/month)

Bachelors degree

Last Active

March 22nd, 2025 (9 days ago)

Member Since

October 3rd, 2023

Profile Description

Driven and results-oriented Customer Support and Collections Specialist with 6+ years of experience in customer service, financial services, and collections. I have a strong background in credit card collections, customer retention, team coaching, and process improvement, helping businesses enhance their customer experience and recovery strategies.

What I Offer:

Professional Customer Support (Voice, Email & Chat)

Credit Card & Financial Collections (Negotiation & Payment Arrangements)

Team Training & Coaching (Productivity & Communication Enhancement)

Process Optimization & Knowledge Management (Procedure Development & Implementation)

Dispute Resolution & Retention Strategies

Previously worked as an SME (Subject Matter Expert) & Temporary Team Manager, leading teams to improve collections metrics (RPC, PTP, Kept rates) and optimize overall performance.

Experienced in handling financial services, online food delivery, telecom support, and BPO operations for top industry players.Why Work With Me?

I am detail-oriented, adaptable, and committed to delivering top-notch customer service and results-driven collections strategies. My goal is to help businesses increase customer satisfaction, maximize collections, and improve team performance.

Let’s connect and discuss how I can add value to your team!