Customer Service Representative / Account Payment Specialist

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelors degree

Last Active

March 10th, 2025 (today)

Member Since

October 3rd, 2023

Profile Description

Managing incoming calls and customer service inquiries, generating sales leads
that develop into new customers and identifying and assessing customer needs
to achieve satisfaction. Provide product/service information, answer questions,
and resolve any emerging problems that our customer accounts might face with
accuracy and efficiency.
Account Payment Specialist is responsible for overseeing all utility
billing and meter reading functions, as well as playing a key customer service role,
including dealing with difficult customer inquiries and problems. The position will also
coordinate closely with administration and field staff in the execution of his or her duties.
Other responsibilities include: ensuring the integrity of the District’s billing and meter
reading systems and processes, including maintaining accurate billing, payment and
customer accounting records; identifying and troubleshooting problematic meters;
managing service requests; and developing analyses and reporting for District staff.