Customer Service Representative

During my tenure as a chat support representative in the customer service department of a logistics company, I played a crucial role in ensuring efficient communication and problem resolution. My primary responsibilities involved assisting customers with inquiries related to their shipments, tracking orders, and addressing any concerns they had about the logistics process. In this role, I consistently provided timely and accurate information to customers via chat, fostering positive interactions. I navigated various systems to track shipments, update delivery statuses, and resolve issues such as delayed deliveries or missing items. Additionally, I collaborated closely with other departments to streamline communication channels, ensuring that customers received comprehensive and reliable assistance. My experience in the logistics department equipped me with the ability to handle a diverse range of customer queries, demonstrating my commitment to delivering exceptional service and contributing to the overall efficiency of the logistics operations.

I have dedicated nearly seven years to my current role, where I manage a diverse range of accounts involving voice, chat, and email interactions. In this position, our primary goal is to ensure that our customers connect with the appropriate individuals to address their concerns effectively. Delivering exceptional customer service is at the core of what we do, and we achieve this by approaching every interaction with kindness and a calm demeanor. This not only helps us better comprehend the customer's situation but also enables us to provide optimal resolutions to their issues.

I participated in a Virtual Assistant program where I gained valuable skills in optimizing social media platforms. The program covered the utilization of Meta Business for Facebook pages, providing insights into effective management and promotion. Additionally, I acquired a foundational understanding of lead generation through the use of Boolean techniques and Apollo. Furthermore, the program included training on creating impactful email marketing campaigns using Mailchimp. This comprehensive training has equipped me with a diverse skill set, allowing me to proficiently navigate and leverage various tools for online presence management, social media optimization, and strategic lead generation.

I served as a former supervisor in the Logistics Department at Amazon, overseeing a team dedicated to aiding Amazon drivers in locating customer addresses. Our responsibilities extended to assisting drivers with their pay, addressing challenges related to package delivery, and providing support in situations where delivery was not possible. Moreover, we facilitated communication between customers and drivers in urgent matters, ensuring seamless information exchange. Additionally, we played a pivotal role in assisting customers with refund processes in cases where items were marked as delivered but not received.