Ronalyn

Customer Service Associate/E-Commerce Specialist

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Overview

Looking for part-time work (5 hours/day)

at $4.00/hour ($440.00/month)

Bachelors degree

Last Active

February 12th, 2025 (30 days ago)

Member Since

October 2nd, 2023

Profile Description

I am a dedicated Customer Representative with extensive experience handling customer concerns via email, social media chats, marketplace messaging, and Freshdesk. I hold a bachelor's degree in Office Administration and have six years of administrative experience, complemented by two years of marketing expertise.Currently, I manage a Shopify store, overseeing product imports, inventory updates, order processing, and store optimization to enhance customer experience and sales performance. My expertise includes Shopify store setup, product listing management, bulk uploads (including barcodes, images, descriptions, and quantities), and integrating third-party apps to streamline operations.Beyond Shopify, I have successfully managed e-commerce platforms such as Lazada, Zalora, and Shopee, handling product listings, promotions, and customer interactions. My marketing skills include social media management, publishing ads, and creating promotional campaigns to boost engagement and conversions.I excel in administrative tasks such as processing emails, scheduling appointments with customers (both internal and external), and maintaining organized communication workflows. I am proficient in using Google Docs, spreadsheets, and Microsoft Outlook to support business operations efficiently. My touch-typing speed of 40 WPM ensures quick and accurate data entry.

Top Skills

Customer Support » Email Support

Experience: 1 - 2 years

Customer Support » Chat Support

Experience: 1 - 2 years

Office and Administration » Administrative Support

Experience: 2 - 5 years

Other Skills

Customer Support » Ecommerce

Experience: 6 months - 1 year

Handling end to end process to the Philippines Market Places (Lazada, Zalora, and Shopee)

Office and Administration » Microsoft Excel

Experience: 1 - 2 years

Marketing » Social Media Management » Facebook marketing

Experience: Less than 6 months

Customer Support » Ecommerce » Shopify

Experience: 6 months - 1 year

Basic Information

Age
31
Gender
Female
Website
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Address
CALOOCAN CITY (NCR), Metro Manila
Tests Taken
IQ
Score:  119
DISC
Dominance: 22
Influence: 18
Steadiness: 38
Compliance: 22
English
C1(Advanced)
Government ID
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