A+ Virtual Assistant & CSR|EXPERIENCED with MEDICAL Tasks 

Working both in a Health Insurance company and a Provider's office doing phone support for almost 10 years has helped me understand the US healthcare industry. I have gained valuable insights into navigating the complexities of healthcare from both the insurance and provider perspectives. My experience in providing phone support has honed my ability to empathize with patients and address their needs effectively. Whether it's explaining insurance coverage, assisting with billing inquiries, or coordinating care, I prioritize clear communication and compassionate assistance. This unique background equips me with a comprehensive understanding of the healthcare landscape, enabling me to provide exceptional support to patients and healthcare professionals alike.

My six years of experience as BCBS Member Services Support gave me a comprehensive understanding of the intricacies of the US healthcare industry. This firsthand knowledge has equipped me with valuable expertise that I can apply across various healthcare settings, including hospitals, clinics, and medical offices. Additionally, it enhanced my ability to navigate the complexities of healthcare regulations, policies, and HIPAA compliance, ultimately contributing to improved patient care and operational efficiency.

As a Healthcare Virtual Assistant, I was given the task of billing routine eye exams electronically to vision insurance such as VSP and Eyemed. I have also undergone training with ZYX Virtual Solutions a premier billing agency in Upwork. I have learned with them the process of end-to-end billing. Additionally, my six years of experience as a BCBS Member Services Support helped me understand insurance coverage, claims processing, provider networks, and patient needs. I have also knowledge of using EHRs/EMRs such as Practice Fusion and RevolutionEHR. As an affiliate with ZYX, we used PracticeAlly and Availity for our day to day task.