Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

November 22nd, 2024 (today)

Member Since

September 28th, 2023

Profile Description

During my tenure as a Customer Service Representative, I worked for Alorica Philippines and Telus International Philippines, where I specialized in handling financial accounts.
My primary responsibility was to assist customers with inquiries, account updates, and financial transactions.
I developed a deep understanding of various financial products and services offered by the bank, allowing me to provide accurate and tailored assistance to clients.
I successfully resolved complex account-related issues, such as discrepancies, billing disputes, and account security concerns.
Collaborating with the bank's internal teams, I ensured a seamless experience for customers by coordinating efforts to resolve their financial concerns efficiently.
I consistently met and exceeded performance targets, maintaining a high level of customer satisfaction and retention.
As part of my role, I frequently communicated with clients via phone, email, and live chat, adapting to their preferred communication method.
I also played a key role in educating customers about fraud prevention and the importance of secure financial practices.
My work required me to stay updated on industry regulations and compliance standards to ensure that all financial transactions adhered to legal requirements.
Through my work as a Customer Service Representative in the financial sector, I honed my problem-solving skills and developed a strong ability to convey complex financial information in an understandable manner, providing clients with the support they needed to manage their accounts effectively.