Lead generation and cold calling; responsible, patient and dependable customer service representative with 10 years' extensive and diverse experience in the field. Highly skilled in contacting customers to respond to inquiries or unfavorable feedback. Well-versed in resolving customer's grievances or complaints by performing activities such as checking order status, filing reports for missing shipments, replacing merchandise, forwarding refund request or responding to notices from the Better Business Bureau to ensure satisfactory resolution. Comprehensive knowledge of administrative and clerical procedures and programs such as word processing or managing files and record equipped with excellent communication, problem solving and time management skills.
Experience: Less than 6 months
Experience: 10+ years
Experience: 10+ years
Experience: Less than 6 months
Experience: 10+ years
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