Dynamic Executive Virtual Assistant | Customer Service 

Benefit Verification: Assisted customers by handling benefit checks for healthcare services. Customer Support: Provided support via phone addressing inquiries related to healthcare benefits and coverage. Communication: Liaised with healthcare providers and insurance companies to verify customer benefits and coverage details.

With over 10 years of experience, I have excelled in accurate and efficient data entry across various roles. Key highlights include: Precise Data Management: Entered and updated customer information, financial data, and healthcare records with high accuracy. Confidential Handling: Managed sensitive data securely, adhering to privacy protocols. Efficiency: Implemented process improvements, reducing errors and boosting productivity. Software Proficiency: Skilled in using Microsoft Excel, Google Sheets, CRM tools, and industry-specific databases. Team Collaboration: Worked with cross-functional teams to ensure data consistency and resolve discrepancies. Training: Trained new team members on data entry best practices.

Fraud Handling: Specialized in managing and resolving calls related to fraudulent activities, ensuring customer accounts were protected and secure. Customer Experience: Delivered professional and courteous service, enhancing customer satisfaction and loyalty. Statement and Letter Management: Managed cases involving the sending of statements and letters to customers, ensuring timely and accurate delivery.

With over 10 years of experience using various CRM systems, I have honed my skills in managing customer relationships and data. Key highlights include: Data Management: Efficiently entered and maintained accurate customer information in CRM systems. Customer Insights: Analyzed customer data to identify trends and insights for improved service. Task Automation: Utilized CRM features to automate tasks and streamline workflows. Lead Management: Managed leads from initial contact to conversion, ensuring a smooth customer journey. My extensive CRM expertise ensures optimal customer relationship management and efficient data handling.

With over 10 years of experience, I excel in providing prompt and professional email support. Key highlights include: Timely Responses: Efficiently handled customer inquiries and issues via email. Customer Satisfaction: Delivered clear and courteous communication, enhancing customer loyalty. Issue Resolution: Resolved diverse customer concerns and documented interactions. Problem-Solving: Addressed complex issues with strong problem-solving skills. Team Collaboration: Coordinated with departments for comprehensive support.

Specialized in managing and resolving calls related to fraudulent activities, ensuring customer accounts were protected and secure.

With extensive experience in scheduling, I have effectively managed and organized calendars for various clients and teams. Key highlights include: Calendar Management: Coordinated and maintained schedules, ensuring all appointments and meetings were timely and well-organized. Appointment Setting: Efficiently arranged meetings, calls, and appointments, balancing priorities and deadlines. Reminders: Sent timely reminders and confirmations to ensure all parties were informed and prepared. Conflict Resolution: Identified and resolved scheduling conflicts proactively. Tools Proficiency: Utilized scheduling tools like Google Calendar and Outlook to streamline the process. Communication: Maintained clear and consistent communication with clients and team members regarding schedule changes. My meticulous approach to scheduling ensures seamless and efficient time management.