Overview
Looking for full-time work (8 hours/day)
at $7.00/hour ($1,232.00/month)
Associates degree
Last Active
April 3rd, 2025 (5 days ago)
Member Since
September 26th, 2023
Profile Description
I am a dedicated and customer-focused professional with over 10 years of experience in customer service across diverse industries, including e-commerce, telecommunications, and retail. I have demonstrated expertise in resolving complex customer issues, enhancing customer satisfaction, and fostering long-term loyalty. I am proficient in handling high-volume customer interactions through various channels, including phone,
Top Skills
Customer Support » Technical Support
Experience: 5 - 10 years
Internet Technical Support (Spectrum) • Diagnosed and resolved a variety of internet connectivity issues, including network outages, slow speeds, and equipment malfunctions. Performed remote diagnostics and provided clear instructions to resolve hardware and software issues.
Customer Support » Ecommerce
Experience: 1 - 2 years
E-Commerce Customer Service for voice, chat, and email(Bed Bath & Beyond) Jan 2020 - Jun 2023. Assisted customers with product inquiries, order placements, shipment tracking, and resolution of issues related to returns, refunds, and exchanges. Effectively managed high-volume customer interactions while consistently upholding a positive and professional demeanor.
Customer Support » Customer Service
Experience: 1 - 2 years
Customer Service Representative (Pearson). Assisted customers with inquiries regarding Pearson’s educational products, digital platforms, order placement, order tracking, refunds, and creation of RMA for returns. Documented and tracked all customer interactions, issues, and resolutions in Pearson’s CRM system, maintaining accurate and detailed records for future reference.
Other Skills
Basic Information
- Age
- 38
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Bacolod, Negros Occidental
- Tests Taken
- IQ
- Score: 100
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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